• Communicated with clients to ensure that all their needs are understood and addressed.• Built strong client relationships to maintained old business and acquired new customers.• Collaborated with various internal departments to ensure that they fulfill all customer requests.• Resolved complaints and kept track of all processes that pertain to the client's desires.• Acted as the client's representative in a firm to ensure that their demands are met with a focus on improving the… Show more • Communicated with clients to ensure that all their needs are understood and addressed.• Built strong client relationships to maintained old business and acquired new customers.• Collaborated with various internal departments to ensure that they fulfill all customer requests.• Resolved complaints and kept track of all processes that pertain to the client's desires.• Acted as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience.• Collected and analyzed data concerning consumer behavior to understand changing need Show less

• Assisted with all internal and external HR related inquiries or requests.• Maintained both hard and digital copies of employees' records.• Assisted with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.• Scheduled meetings, interviews, HR events and maintained agendas.• Performed orientations and updated records of new staff.

• Managed daily operations of branch in the absence of Branch Manager.• Provided warm, friendly, and welcoming atmosphere for both employees and customers.• Selected, trained, supervised and evaluated the branch staff to enhance individual productivity and enable them to function according to job description.• Assisted Branch Manager to operate the branch in line with company procedures and policies.• Maintained operational standards to provide an excellent working environment… Show more • Managed daily operations of branch in the absence of Branch Manager.• Provided warm, friendly, and welcoming atmosphere for both employees and customers.• Selected, trained, supervised and evaluated the branch staff to enhance individual productivity and enable them to function according to job description.• Assisted Branch Manager to operate the branch in line with company procedures and policies.• Maintained operational standards to provide an excellent working environment for employees. Show less

• Created an inspiring team environment with an open communication culture.• Oversaw day-to-day operation.• Discovered training needs and provided coaching.• Listened to team members’ feedback and resolved any issues or conflicts.• Recognized high performance and reward accomplishments.