Pierre Tawk Email & Phone Number

Lebanon

Al-Riyadh Governorate, Saudi Arabia

 As an MS COO, I am managing the IT managed services contract execution (cost, time and quality) forZain KSA account (12+ Million Subscribers) and I am ensuring the fulfillment of all contractualobligations by Ericsson, the Customer and 3PP Managing the operational relationship with the customer, securing to achieve a high level of satisfactionfrom the customer regarding the overall delivery performance I am the single point of contact – both internally and externally – regarding the MS delivery performance Securing that the hierarchical escalation on critical incidents (or other emergencies as specified onSLA) is followed and that the customer is always involved and updated according to contractualrequirements Supporting the KAM and commercial organization in contractual renegotiation or pre-sales opportunitiesfor Zain Continuously seeking for operational and financial performance improvement of the delivery solution, inline with contractual and business case expectations Securing that all governance instances (internal or external) are being followed by the MSIPorganization and that the operational and financial performance is being correctly monitored andreported to the stakeholders according to SLA and MS Delivery strategy

Al-Riyadh Governorate, Saudi Arabia

Lagos, Nigeria

Beirut, Lebanon

• Directing and managing end-to-end software development and solution implementation• Defining project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders• Estimating the resources and participants needed to achieve project goals • Delegating tasks and responsibilities to appropriate personnel• Identifying and resolving issues and conflicts within the project team• Identifying and managing project dependencies and critical path• Tracking project milestones and deliverables• Developing and delivering progress reports, proposals, requirements documentation, and presentations• Accurately forecasting revenue, profitability, margins, bill rates and utilization• Assuring project legal documents are completed and signed• Identifying business development and "add-on" sales opportunities as they relate to a specific projectKey Achievements:o onlivery: Tailor made mobile delivery solutiono Khoury Home: Implementation of an entire ERP solution for 2000+ userso Mobile banking solution development and implementation

Cairo, Egypt

• Documenting, using System Integrators or support resources, a detailed network design of the deployed solution showing low level details of features, hardware, software, special services and customizations in the customer’s network.• Updating the network design periodically based on inputs from ongoing projects that change the deployed solution.• Supporting the Customer and the local Ericsson marketing and sales organization as an expert on the customer solution.• Configuration management, evolution planning and solution consulting• Ensuring proper impact analysis and verification is performed on restorations, updates or changes on solution level.• Identifying and promoting new business opportunities

Beirut, Lebanon

• Interacting with the customer to define and provide technical, competence development solutions that enhances the customer’s competitive position • Planning, designing and delivering solutions that improve the customer network in terms of capacity, functionality, end-user-services, and competence built up • Identifying add on sales opportunities via a close cooperation with the customer in the delivery project • Interacting with customer staff, 3rd Party suppliers, MU staff and other groups within Service Delivery organization • Participating as a member of a Core 3 team and/or participating in the delivery project Key Achievements:o Mobilink (Pakistan): Working on the SWAP project from NSN charging system to Ericsson’s charging system for 42 million subscriberso Roshan (Afghanistan): CCB Solution and Statement of Compliance

Beirut, Lebanon

• Performing all activities necessary to ensure In-Service Performance objectives for the assigned customer are achieved • Implementation of proactive maintenance procedures • Maintaining system configuration records for SW, Market Features and Network Configurations for assigned customer • Assisting the Customer Interaction Center Agent in monitoring pending Customer Service Requests and ensuring that an answer is received either from Network Support Group or Global Service Delivery • Reviewing all solutions created by the creators in the team • Improving existing solutions, updating and correcting cases and fixes and always notifying the owner of what has been done and why• Performing random reviews to ensure solution quality from any existing builders in the team• Searching of new opportunities for business development in the area of service network and applications • Participating in Local coaches forum to ensure consistent coaching standards and leverage best practices

Beirut, Lebanon

• Participating in requirement engineering • Providing integration and tests of Ericsson telecommunication solutions for the charging system such as: Voucher Server, Account Finder, Account Information and Refill, Service Data Point … • Performing customer adaptation development and implementation • Estimating costs for integration projects and customer adaptations • Preparing project scope, cost and time planning • Searching of new opportunities for business development in the area of service network and applications• Collaboration with Ericsson sales managers and customer project responsible personnel Key Achievements:o MIC1 Lebanon: Swap from PPAS to Ericsson Charging Systemo MTN Nigeria: World’s first multiple Voucher Servers implementation and corresponding geographical redundancy. Developing customized scripts to cope with business needso Mobinil Egypt: Swap from NSN IN to Ericsson Charging Systemo MTN Afghanistan: Troubleshooting the delivered solution and implementation of geographical redundancyo AL-Madar Libya: Ericsson charging system complete upgrade

Lille Area, France

• Responsible for customer relationship and communication• Project planning & resources management• Systems architect expert• Analysis of customer business requirements, costs and technical feasibility• Auditing data integrity and process flow consulting• Leading the communication with internal teams and R&D department• Project Implementation and Testing • Support and assistance on customer siteKey Achievements:o Auchan (France): Implementation of ibs Referential and ibs Category Management applicationso Castorama – Kingfisher (France, Italy and Poland): Involved in implementation and data migration phases of ibs Deals solution deliveryo CVS (United States): Involved in data analysis, integrity check and migration from in-house data warehouse applications to ibs Suite

Beirut, Lebanon

• Database administration, tuning and performance• SQL developer• Application server implementation and configuration

Bachelor Of Engineering (Be), Computer And Communication Engineering, High Distinction

Baccalaureate, Mathematics, High Distinction