I specialize in providing companies with expert guidance through transformative payroll projects.As businesses expand globally, managing multinational payroll can become intricate, leading to challenges like compliance risks, inefficiency, and single point of failure.My business aims to address these challenges by offering strategic payroll consulting services. I leverage my global payroll expertise to assist companies in:- Developing and implementing strategic plans for scaling and optimizing global payroll operations.- Leading payroll implementations and effectively managing changes in providers, systems and teams.- Establishing streamlined, automated payroll workflows strengthened by a robust control framework and segregation of duties.My goal is to utilize my payroll proficiency to help businesses achieve operational excellence and successfully navigate payroll-related challenges.

As the Global Head of Payroll at OLX, in addition to leading our payroll operations (20+ team members and country locations), I spearheaded initiatives aimed at enhancing productivity, cost efficiency, and supporting transformation efforts by offering critical payroll insights and executing restructuring plans.Budget Management:Developed and managed operational plans to drive cost efficiency and meet budget constraints. For instance, the implementation of our harmonized operating model in Latam resulted in a remarkable 25% cost-efficiency improvementOperational Excellence:Achieved a notable 15% increase in productivity, by providing training and empowerment to senior team members, enabling them to take on additional responsibilitiesProcess Automation:Leveraged Robotic Process Automation (RPA) to automate repetitive and time-consuming processes such as IP rights, commissions, and offboarding. I also incentivized team members to drive process improvements and automation, resulting in an impressive 89% delivery rateEnhanced Collaboration:Introduced key collaboration tools, including payroll calendar, country mailboxes, facilitating seamless communication and information sharing across the organizationRisk Mitigation:Developed Standard Operating Procedures (SOPs) for all countries and eliminated single points of failure risks by implementing a robust backup system to further safeguard operations Data-Driven:Developed a comprehensive payroll dashboard that offers key insights on staff costs, empowering the leadership team and stakeholders with valuable data for decision-makingEmployee Experience:Improved Employee Experience in payroll with easier access to ( introduced a global payroll website, providing employees with access to vital payroll information, including pay calendars, contact lists, and policies.) and with improved customer service (Achieved a high employee satisfaction score (CSAT 5.42/6) based on the analysis of 5,421 tickets processed)

As Global Payroll Manager at OLX, I focused on building an efficient, accurate, and streamlined global payroll function to enable business operations across 20+ countries and support 10,000+ employees. Process Assessment and Risk Management:Analyzed the payroll processes and landscape by meeting and developing partnerships with stakeholders. Evaluated compliance risks and prioritized actions to mitigate them.Strategic planning: Developped and executed a strategic plan to scale and optimize the global payroll operations by defining our payroll purpose/vision ("Build a world-class payroll team & streamline our payroll process to support the growth of the business and elevate our employee experience.") and subsequent strategic objectives/pillars.Change Management:Prepared a resource and transition plan to harmonize the payroll process and clarify organizational roles and responsibilities. Communicated the payroll transformation roadmap to the rest of the organization and secured support from key stakeholders.Team management:Led and empowered a team of 20+ payroll experts across 20+ countries to be customer-centric and deliver the best employee experience. Created job descriptions, skill mapping, and a meaningful career path for the payroll team.Process Optimization:Created a global payroll policy, a unified control framework (checklist and 2nd level review), and RACI for the end-to-end payroll process. Implemented a centralized and secured payroll data system.Payroll implementation:Modernized, streamlined, and digitized payroll solutions and management processes, aligning them with regional operating models while reducing the complexity of payroll systems, data structures, and integration points.

Strategic Leadership:Spearheaded the development and execution of the regional payroll strategy for EMEA, overseeing operations for 15+ entities.Compliance Expertise:Ensured payroll accuracy and compliance at a regional level, implementing key controls for precise payroll processing and adherence to regulatory requirements, including social security.Performance Metrics Focus:Established and tracked payroll goals, critical KPIs, and objectives, both internally and for external payroll vendors, to drive operational excellence.Vendor Management:Managed relationships with external payroll providers, monitoring their performance, SLAs, and service delivery to guarantee seamless operations.Cross-Functional Collaboration:Acted as the liaison between the payroll function and other departments, providing recommendations to support HR and Finance initiatives at local, regional, and global levels.Regulatory Compliance:Stayed up to date with local payroll regulations to ensure strict compliance with statutory requirements, company policies, and Sarbanes-Oxley (SOX) regulations.Audit Coordination:Served as the primary point of contact for internal and external audits, coordinating payroll feedback and ensuring a smooth audit process.Process Optimization:Led process improvement initiatives, challenging the status quo to drive standardization and automation, enhancing overall efficiency.

Scope: France, Ghana, Nigeria, South Africa, Mauritius, St Martin and emerging marketsPayroll Accuracy and Compliance:Ensured precise and compliant payroll payments to employees and third parties, including social security, by making key operational decisions as a functional lead for the payroll specialists.Vendor and Stakeholder Management:Fostered relationships with external payroll vendors and internal stakeholders to facilitate effective payroll operations.Cross-Functional Collaboration:Acted as a representative of the payroll function, offering proactive recommendations to support ongoing HR projects and initiatives.Vendor Performance Oversight:Monitored the performance of external payroll providers and established performance metrics (KPIs) for improvement when necessary.Audit Coordination:Served as the primary point of contact on the regional level for both internal and external audits, coordinating payroll feedback and escalating issues to the regional lead when required.Finance Collaboration:Coordinated payroll approvals and funding instructions in collaboration with the Finance team to ensure efficient payroll processes.Regulatory Compliance:Kept abreast of local payroll regulations, guaranteeing compliance with statutory requirements, company policies, and Sarbanes-Oxley (SOX) regulations.GDPR Implementation:Spearheaded the implementation of GDPR (General Data Protection Regulation) for our payroll, ensuring data protection and privacy compliance.

Payroll Administration and Expansion:Managed the maintenance and preparation of payrolls for various countries and played a pivotal role in the seamless expansion into new countries.Vendor Selection and Implementation:Led the process of selecting local payroll providers for new country openings and took charge of payroll implementation to ensure a smooth transition.Functional Expertise:Acted as a functional expert and primary point of contact for payroll-related matters in the countries under my responsibility.Data Validation and Discrepancy Resolution:Maintained data accuracy by conducting validation and promptly resolving discrepancies within tight deadlines.Finance Collaboration:Coordinated payroll approvals and funding instructions in collaboration with the Finance team, ensuring seamless financial operations.Reconciliation and Reporting:Prepared monthly payroll reconciliations, journal entries, and accrual reports, contributing to transparent financial reporting.Employee Support:Addressed payroll-specific queries from employees, providing them with timely and accurate information.HR Project Support:Offered payroll feedback and data to support ongoing HR projects and initiatives.Vendor Performance Oversight:Monitored the performance of external payroll providers, establishing key performance indicators (KPIs) for continuous improvement.Process Optimization:Reviewed and recommended process optimizations at the country level, ensuring alignment with local regulations and global processes while maintaining compliance.Compliance and Regulatory Affairs:Managed responses to tax notices, wage orders, unemployment claims, government correspondences, and verification of employments for international entities, ensuring legal compliance.Local Regulations Expertise:Stayed current with local payroll regulations to ensure that payroll processes remained in compliance with evolving statutory requirements.

Multi-Industry Payroll Solutions:Successfully delivered customized payroll solutions for a diverse portfolio of companies across various industries.Client Engagement and Relationship Management:Acted as the primary point of contact for clients, ensuring effective communication and client satisfaction.Payroll Process Optimization:Led efforts to streamline and optimize payroll processes, improving efficiency and accuracy.Compliance and Regulatory Expertise:Ensured that payroll operations complied with local regulations and industry-specific requirements, minimizing compliance risks for clients.Team Leadership and Development:Oversaw and mentored a team of payroll professionals, fostering their growth and ensuring high-quality service delivery.Data Management and Accuracy:Maintained a strong focus on data accuracy, conducting thorough validations and implementing controls to minimize discrepancies.Payroll Reporting and Analysis:Produced insightful payroll reports and analyses, enabling clients to make informed business decisions.Client-Specific Payroll Solutions:Tailored payroll solutions to meet the unique needs and challenges of each client, providing value-added services.Cross-Functional Collaboration:Collaborated with various departments within PwC to support clients with integrated solutions and holistic business support.Problem Solving and Client Support:Proactively addressed client concerns and provided innovative solutions to resolve complex payroll issues.Continuous Improvement:Promoted continuous improvement in payroll processes and methodologies to stay ahead of industry trends and best practices.Quality Assurance:Ensured that payroll solutions consistently met high-quality standards and exceeded client expectations.

Recruitment, training, evaluating and leading a team of 24 salespeople and key-holders.