I am a team manager who brings people together, with a vision, motivated by challenges, and with strong analytical and communication skills. I have a solid background in disability, life, critical illness and long-term care insurance claims.I have a wide range of experience in team and project supervision, process development and optimization, training, and product development in disability and critical illness insurance.I am a mobilizing leader with a great ability to interact with people. I have strong skills in coaching and conference speaking, change management and problem-solving, and I have a passion to provide excellent client service.I am fully bilingual, French and English.Areas of expertise:Team management | Disability, Life, Critical Illness and Long-Term Care Insurance Claims | Training and coaching | Process optimization | Restructuring | Strategic planning | Potential and skills development | Business writing