• Part of Deloitte Digital with focus providing FSI clients with the best in class engagement platforms to answer their CRM and core processes needs.• Leading Salesforce and Microsoft Dynamics engagement platform transformation projects.• Created accelerators and assets to digitize core processes in the banking industry (customer onboarding,...)

• Part of Deloitte Digital with focus on delivering CRM projects (Salesforce and Microsoft Dynamics) in the financial industry• Taken a business and functional lead role on Discovery and CRM implementation projects• Created a business case model calculating the ROI of a CRM implementation based on forecasted benefits

• Part of Deloitte Digital with focus on Salesforce and customer services.• Capitalized on my functional expertise to provide personalized Salesforce CRM solutions. • Gathered business requirements and transferred them into actionable implementation steps.• Analyzed flows and processes and suggested solutions to digitize them.

• Coordinated with AlixPartners to assess the impact of industry 4.0 on the consulting industry for the final MBA project.• Led a pilot consulting project on a client’s site to simulate consulting 4.0 in the aerospace industry.• Coordinated with stakeholders and identified issues affecting the company.• Extracted opportunities and suggested solutions to fix the client’s underperformance.• Researched digital trends, identified and analyzed Management Consulting 4.0.

• Developed, tested and implemented a more complex version of the CRM.• Trained all branches' employees, regional managers and concerned heads of departments on the CRM.• Coordinated with the top management and stakeholders to improve branches' sales and the CRM.• Monitored and analyzed the success of the CRM and its effect on the branches' sales and clients' portfolios.• Presented and applied the CRM in different departments in the consumer banking division.• Conducted multiple studies related to the strategic development of the bank such as expanding into new regions and becoming more digitalized in terms of transactions or tools used.

• Created and implemented a Mini CRM for all the branches ( it's a basic CRM system containing the clients' profiles and products as well as a record of all the encounters with each client).• Conducted training sessions for personal bankers, branch managers and regional managers on the CRM.• Assessed potential locations for new branches and ATMs and presented studies related to the relocation, merger or closure of existing agencies.• Set multiple budgets related to products' sales and transactions, monitored the branches’ achievements and provided solutions to problems affecting sales.• Assessed multiple marketing strategies and identified new profitable customer segments for various products.

• Restructured and created queries in multiple Databases using Access and SQL.• Generated and monitored several telesales campaigns offering pre-approved products which targeted various segments.• Retrieved and Analyzed reports to study the bank’s evolution in clients and products.• Studied and evaluated sales in branches and cross sell ratios as well as transactions made in the bank.

• Followed up with the call center on several telesales campaigns and extracted daily reports.• Analyzed reports concerning the product holding of clients.