Airbnb operates an accommodation market that allows people to list their living spaces so that they can be rented by users around the world looking for short-term accommodation.+ Manage designated inboxes via incoming and outgoing tickets / emails and file processing.+ Initiate, investigate and resolve cases involving complex damage, liability claims, potential fraud or brand risk, verify the facts and determine resolutions according to internal policies.+ Compilation of incident reports to senior management.+ Development of clear and concise resolution plans in order to obtain fair and precise results.+ Master the knowledge of the company's usage policies.+ Verification of complaints, processing of payments, resolution of disputes and detection of fraud.+ Determine compensation and the validity of complaints, identify the risks of possible complaints and / or liaise with other departments to defuse active threads.+ Maintain high levels of confidentiality during investigations.