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At Microsoft, leadership and innovation are at the core of our Customer Success mission. As a Senior Manager, my focus is on empowering a team of 15 to drive engagement, satisfaction, and growth for our strategic French customers.My role encompasses not just coaching but also pioneering the Customer Success division, fostering C-level relationship, bringing clarity on what "done" looks like. I had a key role in defining the market strategy and the customer success division in France, contributing to the hiring, upskilling, and governance of the team.I strongly believe that a successful and fulfilling team culture relies on honesty, vision clarity, challenger mindset, and a collective spirit.
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Us And Europe Account DirectorXanoParis, Fr
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FounderNextleap Sas Sep 2024 - Present
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Sr Manager, Customer SuccessMicrosoft Apr 2019 - Feb 2024Redmond, Washington, Us- Coaching a team of 15 experienced CSMs (Customer Success Manager) and CSAs (Customer Success Architect). - Improving business efficiency through data-driven forecasting and strategic planning- Key player in leading the creation of the Customer Success division: hired 30+ CSMs, defined engagement framework and methodology, KPIs, performance reviews criteria- Driving & nurture C-Level relationship on strategic French customers- Excellent recuring feedbacks by management and team in bi-annual employee satisfaction survey despite challenging reorganizationsKPIs are Monthly Active Users growth, Customer Satisfaction and contribution to ARR and Upsells/NRR .Modern Work CSMs are focused on helping our customers getting the most out of Viva suite, Microsoft 365, Microsoft Teams and Apps. From creating Business Decision Makers intent, to helping IT Decision makers understand the potential of the technology they bought. They are specialists in Business Value seeking and Change Management, they're only purpose is to make Digital Transformation a reality for our customers' end users.On the other hand, our Customer Success Architects bring our deepest technical knowledge to help our customer deploy, run and migrate our customers to our Cloud technologies -
Sr Pmm, Customer SuccessMicrosoft Apr 2016 - Apr 2019Redmond, Washington, UsIn charge of defining the market strategy to grow the adoption and usage of Microsoft 365 and Viva SAAS services in France:- Led Monthly Business Review with French Leadership Team and US HQ- Defined strategy & execution plan across all Commercial divisions to achieve annual targets- Built the GoToMarket strategy for France including online content and campaigns, influencers strategy and partner ecosystem- Defined at scale approach to impact the market beyond CSM team territory : 1/ Created "Customer Success Partners Program" to help 12 of MSFT best partners to build their own CSM practice 2/ Created "Customer Success Factory" to programmatically train our customers in Change Management and building Adoption Plan 3/ Co-developed and hosted Online content strategy (Monthly "Office Café", webinars, very active customer community on Yammer, Customer Executive testimonial
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Yammer Customer Success Manager FranceMicrosoft Aug 2014 - Apr 2016Redmond, Washington, UsPioneering the CSM role for France, I had the business responsibility of driving Yammer and then O365 adoption for Microsoft's largest and most strategic customers. I've successfully evangelized the French market, convinced CxO’s and middle managers to embrace a new way of working, address their privacy/security concerns and guide their teams to deliver tangible business outcomes by leveraging the Prosci change management framework.On daily basis, it meant driving business workshop, delivering maturity assessment, engaging with champions and sponsors, developing communities within and across customers, securing official testimonial and speaking in conferences with hundreds participants. On top of CSM role and as the first CSM in France, I had the responsibility to work with Top Management on transforming mindset and internal process towards Consumption and recurring usage and what it means in terms of KPI, sales and internal process
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Presales & Customer Success ManagerSitrion (Formerly Newsgator Technologies) Jan 2013 - Jul 2014Denver, Colorado, Us- Opened the French office for the company (US Company)- In charge of Presales, Services and MarketingAt Sitrion, we help employees to get their job done better every day. In a complex enterprise world, we enable an engaged workforce to stay connected, make smart decisions and be productive. -
C# Dev And Project ManagerC2S Oct 2008 - Dec 2012Issy-Les-Moulineaux, Île-De-France, FrDevelopping intranet portals based on Microsoft SharePoint solution
Pierre Auger Skills
Pierre Auger Education Details
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Arts Et Métiers - École Nationale Supérieure D'Arts Et MétiersGeneral Studies
Frequently Asked Questions about Pierre Auger
What company does Pierre Auger work for?
Pierre Auger works for Xano
What is Pierre Auger's role at the current company?
Pierre Auger's current role is US and Europe Account Director.
What is Pierre Auger's email address?
Pierre Auger's email address is pi****@****adz.org
What is Pierre Auger's direct phone number?
Pierre Auger's direct phone number is +150344*****
What schools did Pierre Auger attend?
Pierre Auger attended Arts Et Métiers - École Nationale Supérieure D'arts Et Métiers.
What are some of Pierre Auger's interests?
Pierre Auger has interest in Collaborative Technology, Knowledge Management, Economic Empowerment, Science And Technology, Sports, Human Rights, Health.
What skills is Pierre Auger known for?
Pierre Auger has skills like Enterprise Software, Social Networking, Sharepoint, Intranet, Pre Sales, Collaboration Solutions, Knowledge Management, Microsoft Office Sharepoint Server, Change Management, Social Business, Cloud Computing, Intranet Strategy.
Who are Pierre Auger's colleagues?
Pierre Auger's colleagues are Yolanda Quero Bernaldez, Michael Westman, Rinkesh Patel, Rob Valois, Shawn Chambers, Cameron Booth, Andrew Hinshaw.
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