Billy Pierre Email & Phone Number

Seattle, Wa, Us

Incident Management & Crisis Resolution: Responded to and managed emergency incidents affecting Amazon’s last-mile operations, ensuring timely resolution of issues impacting delivery performance, driver safety, and customer experience. Investigated and coordinated responses to critical incidents, collaborating with internal teams and external stakeholders, including law enforcement and customers, to mitigate risks and maintain operational continuity.Cross-Functional Collaboration & Stakeholder Communication: Served as the primary liaison between drivers, delivery associates, Fulfillment Centers, and external parties, ensuring smooth communication across all levels. Managed inbound and outbound communications to resolve operational issues, enhance customer experience, and provide clear, concise updates on incident progress.Global Operations & Incident Documentation: Supported Amazon’s global supply chain network across multiple regions (US, CA, MX, UK, India, EU) by documenting, triaging, and tracking incidents. Ensured accurate reporting and swift follow-ups to maintain service levels and enhance crisis management efforts.

Seattle, Wa, Us

• Lead a team comprising 102 associates, successfully elevating associate retention through enhanced engagement strategies, proactive mentoring, coaching initiatives, and regular one-on-one interactions.• Collaborate with the Learning team and leadership to deliver comprehensive training and cross-training initiatives for both current associates and new hires.• Proactively partner with the Inbound and Outbound teams to oversee backlog and staffing levels, ensuring consistent and appropriate staffing throughout shifts.• Conduct regular Seek-to-Understand sessions to identify associate barriers and learning opportunities, contributing to the streamlining of workflow processes and fostering staff development.

Washington, Dc, Us

SGE

Reston, Virginia, Us

Provides consecutive and simultaneous interpretation between Haitian Creole and English and vice versa.

• Provide high-quality language instruction for students.• Develop and teach online Language sustainment and enhancement courses.• Manage periodic foreign language proficiency level assessments for company students.• Build long-lasting relationships with clients by providing an excellent customer service.

• Exceeded team benchmarks by adeptly managing an average of over 32 cases per day as a dedicated case manager, consistently positioning within the top 2% of performers. Provided exemplary client support by expertly guiding clients through case initiation, meticulously identifying required documentation, and ensuring seamless processing from start to finish.• Reviewed and proofread every document in its entirety, verified client identity, and ensured completeness and accuracy to prevent fraud or unauthorized transfer of securities.• Utilized project management tools to log every case, organize them in priority order, and set important reminders to follow up to ensure the best client experience.• Monitored customer service performance metrics, identifying areas of improvement and implementing corrective action plans.

San Francisco, California, Us

• Delivered exceptional service to both new and long-standing customers, attentively addressing concerns and crafting effective solutions.• Assisted customers in the account-opening process, facilitated deposits, managed information updates, and facilitated various routine actions.• Resolved a spectrum of customer inquiries, questions, and concerns, consistently meeting high-quality service standards and performance benchmarks.

Waltham, Massachusetts, Us

Sight Translation, Simultaneous & Consecutive Interpretation in Haitian Creole for DHS-ICE, EOIR ...Monitoring affirmative asylum interview during immigration hearings.

• Collaborated with clients to establish precise project requirements and scope, ensuring a comprehensive understanding of linguistic objectives for law enforcement initiatives.• Conducted thorough evaluations of information credibility, value, and relevancy from diverse sources to produce timely and insightful reports, providing crucial contextual information to enhance clients' comprehension of translations.

• Independently and collaboratively developed compelling stories, covering diverse topics and events while shaping narratives on critical issues through polished storytelling and a nuanced understanding of public opinion.• Contributed to the creative process by actively participating in brainstorming sessions, generating original concepts, and ensuring the accuracy and refinement of published pieces through thorough reviews and meticulous proofreading.

Dallas, Tx, Us

• Provide effective video/audio remote interpreting service for medical providers and their patients.• Ensure provision of correct concepts according to interpretation protocols.

Worldwide, Gb

• Led a language team comprising 7 translators, 2 editors, and 1 proofreader in successfully translating a 600,000-word document from English into Haitian Creole. Oversaw the review, feedback process, and approval of test pieces, ensuring cohesion and quality output from the language team.• Implemented rigorous quality control measures to assess the accuracy and readability of translations, maintaining a commitment to delivering linguistically precise and coherent content.

Chandler, Arizona, Us

• Performed communicative French lessons for low beginner students to high intermediate.• Developed interesting course plans to meet academic, intellectual and social needs of students. • Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.

Tucson, Arizona, Us

• Translated medical procedures to clients so they understand what is happening and clarifying questions they have regarding the procedure.• Utilized strong interpersonal skills to facilitate communication and language needs with proven outstanding quality service.• Ensured that correct concept and context is provided by ensuring that no omissions or additions are evident.• Performed Legal interpretation under oath; receiving praiseworthy evaluations based on excellent performance.

Master Of Business Administration - Mba, Global Management

Bachelor Of Arts - Ba, Political Sciences | Minor: French | Certificate: International Studies

Asu & Cief Study Abroad Exchange Program, French Language And Literature

Geneal Studies, General Studies

Highschool Diploma