Discovery Lab helps teams imagine, design, and create products that transform the future.Service offerings include fractional product management, workshop design + facilitation, and advisory services.

Stoked transforms how humans work.As an Innovation Coach, I help teams get out side of their comfort zone to create new products, services, and cultures.

Product leader focused on Workforce skills consumer experience.Delivered personalized, AI-powered learning journeys that powered human growth, performance, and the future of work.Enabled hiring, upskilling, and career growth for 20M+ credential earners.

Relaunched Talent Match - an AI-powered hiring marketplace connecting job seekers and employers, based on verified skills.We helped learners translate learning to earning.

Product lead on the Asurion photos team, focused on activation and onboarding.Increased activation rate and customer lifetime value via amazing product experiences; helped customers curate and protect their photos, videos, and other digital assets.

Created clarity for an empowered, multi-disciplined product team. Built solutions sitting at the intersection of agent performance, customer experience, and sales effectiveness.

Led product and human-centered design transformation in HR. Architected and built an innovation consultancy inside of the function; partnered with teams across HR, Technology, and Product.Designed, tested, and delivered solutions to 18,000+ team members around the globe.

Used analytics and design thinking techniques to help teams architect a delightful employee experience.Designed solutions spanning Learning and Development, Talent Management, Performance Management, HR Technology, Compensation, Compliance, and HR Operations.

Helped teams in learning, development, talent, total rewards, and People Operations use data to manage and improve talent programs and strategy.

Created and executed the recruiting strategy for HR Talent.

Developed and executed the college recruiting strategy; brought over 100 new college grads into full time roles with the organization.

Managed the intake and prioritization process for the IVR and End-User Billing software development teams.

Research assistant for the Fuchs Pirate Math & Math Wise research projects. Tested and tutored low-performing second grade students in a number of schools across the Metro Nashville Public School system. Evaluated program participants to measure performance gains in math.

The Colleague Learning and Development internship provided the opportunity to put instruction design coursework into practice. I conducted interviews with colleagues at different levels within the organization, and compiled this with extant data. The final deliverable was a communications module, used to train and support for new and existing people leaders in the call center environment.

Full operation of a TCBY store.Led a team of 10 crew-members, with responsiblity for hiring, training, performance management, and determination of appropriate labor hours.Managed and tracked weekly turnover of over $8,000 of store inventory, controlling cost of goods sold, average ticket price, sales volume by day-part, and other key operational metrics.Developed relationships with student organizations, driving an average $10,000 in store revenue each week through retail sales and fund-raising events.

Provided fast, friendly, excellent service to customer that viewed The Bagel Bakery as a part of their daily routine.