Pierre Simon Email & Phone Number

State Of São Paulo, Brazil

São Paulo Area, Brazil

• Managed the IT services teams including Service Desk, Field Services, Workspace, SAP Support and Governance. • Implemented a Build & Run approach with the N2 Support team acting within the different Squads. As a result it divided by 2 the mean time to resolve the bugs. • Deployed Agile and Lean practices within support teams such as Scrum ceremonies, Kanban, Visual Management and Standard Work to ensure the value creation and the customer focus.• Setup the NPS (Net Promoter Score) as the primary Support team performance indicator, increased the NPS from 60 to 80 points and resolved 52% of incidents related to E-commerce deliveries within 2 hours. • Developed a shift-left strategy through industrialization of knowledge transfers within N3, N2 and N1 support levels.

São Paulo Area, Brazil

• Managed a team of project managers and business analysts located in US, Mexico and Brazil. • PMO for the Vehicle Group worldwide promoting a project management culture.• Executed strategy to migrate local applications to common/standard platforms (Oracle ERP, Enovia, global data center hosting).• Acted as an internal ISO/TS auditor for manufacturing facilities and as an Eaton Business System internal examiner. Implemented Admin/Office Lean practices.

São Paulo Area, Brazil

• Managed a support team on mission critical systems with high processing volumes and 24x7 operations.• Planned and controlled Telecom Interconnection and Billing processes, handling 1.3 billion call records a month (Network Interconnection), and generating 10MUSD invoicing (Co-Billing).• Implemented ITIL methodology to control production environments and rationalize processes.

Rio De Janeiro Area, Brazil

• Coordinated the implementation of major upgrades for the CRM (Clarify) and Billing system (Arbor): Synchronized the tasks between Development/Integration teams (Alcatel), testing team (PWC) and Production team to implement the changes with no disruptions for the Call center and the Invoicing cycles. • Ensured the correct execution and results of IT Production processes: Planned and controlled 100 production routines in Billing, CRM, Data Warehouse and SAP systems, included in the company’s 26MUSD/month revenues cycle.

Grenoble Area, France

• Managed 8 Finance software implementations worldwide - Schneider sites of Argentina, Colombia, Venezuela, Turkey, and in 4 subsidiaries in France,• Conducted ERP support missions -Schneider sites of Indonesia, India, Saudi Arabia, Egypt, Morocco, South Africa, Peru, and Spain -Survey the current setups, developed Budget Reporting, and applied knowledge transfer to local Finance teams.

São Paulo Area, Brazil

• Worked on projects of shop floor automation (Inventory, data collection)

Mba, Corporate Management

Bachelor’S Degree, Industrial Project Engineering

Bachelor’S Degree, Information Technology