It Retail International Project Manager
Plan-Les-Ouates, Geneva, Ch
Deployment and assistance of a Core Model Retail solution to our subsidiaries on a worldwide scope (Over 2700 boutiques). • INTERNATIONAL EXPERTISE: International deployments and expertise workshops to answer local needs (South Africa, Japan, China, Hong Kong, Brazil, USA, Europe)• TECHNOLOGY INNOVATIONS: Evolved the customer experience and maximized engagement by introducing technologies such as Mobile POS, e-receipts, Omnichannel, Clienteling.• PROJECT MANAGEMENT: Managed full life cycle of U.S. POS implementation for 120 stores in the Luxury Product Division. Partnered with business and IT leaders to define project strategy, objectives, requirements, and priorities. • TEAM BUILDING & LEADERSHIP: Mentored and trained a team of 6+ high-performing IT professionals capable of delivering best-in-class software support to meet the needs of the business.• BUSINESS-IT PARTNERSHIPS: Developed strong working relationships with key business stakeholders across marketing, CRM, supply chain, sales, and finance groups. Collaborate on developing business cases, technology roadmaps, and operational plans.• RETAIL STORE OPENINGS: Provide on-the-ground support for new store openings and assist in troubleshooting IT systems, defining marketing and customer service strategies, training staff, and communicating operational policies and procedures.