APSI Technology operates as the centralised services hub for the Agora group, overseeing Backoffice, CDP, Digital Asset, Marketing, and the E-commerce platforms. We cater to 15 publishers representing a $300 million of combine annual revenue.- Site Operation Lead - leading 6 multicultural cross-functional teams - 20 staff members (Hybrid)- Successfully maintained, developed and expanded relationships and projects for our non-US clients, with a focus on driving and supporting Martech… Show more APSI Technology operates as the centralised services hub for the Agora group, overseeing Backoffice, CDP, Digital Asset, Marketing, and the E-commerce platforms. We cater to 15 publishers representing a $300 million of combine annual revenue.- Site Operation Lead - leading 6 multicultural cross-functional teams - 20 staff members (Hybrid)- Successfully maintained, developed and expanded relationships and projects for our non-US clients, with a focus on driving and supporting Martech applications and marketing transformation programs .- Played a key role in assisting six publishing companies in returning to 20% profitability.- Assisting and supporting six publishing companies in their digital transformation journey, leveraging machine learning with their customer journey delivery.- Developed and launched a centralised production and marketing operations team serving three publishing entities. Show less

- Directed the group omnichannel and data activation vision and strategy. - Led a product team responsible for the integration, onboarding and adoption of a modern marketing platform (blueshift.com) across 15 publishing companies worldwide.- Launched and led an International Customer Success program and team -3 Partners & 4 tech specialists.- Double the adoption rate of new marketing channel and machine learning personalisation- Dramatically increased and improved month on month… Show more - Directed the group omnichannel and data activation vision and strategy. - Led a product team responsible for the integration, onboarding and adoption of a modern marketing platform (blueshift.com) across 15 publishing companies worldwide.- Launched and led an International Customer Success program and team -3 Partners & 4 tech specialists.- Double the adoption rate of new marketing channel and machine learning personalisation- Dramatically increased and improved month on month our client’s NPS- Reduced by 3 the tier 2 resolution time, thanks to better client relationship and connection.- Collaborated with various internal teams to implement customer success methods and best practices - Maintained a 100% renewal rate since. Show less

- Rolled out a series of event / segment trigger email campaigns programs- Implemented system base email and website content personalisation programs, increasing the user engagement by 300%.- Implemented machine learning content / product affinity programs increasing CR by 35%.

William Reed Business Media SAS, is a business-to-business publisher supplying strategically relevant news in the pharmaceutical, cosmetics and food industries. They offer innovative online marketing solutions and programs for leading international industry providers.- Led the commercial development of 12 global digital and face to face brands - 20% of the group revenue / £10 Million + 12% year on year revenue growth.- Launched new digital and face-to-face product offerings for the… Show more William Reed Business Media SAS, is a business-to-business publisher supplying strategically relevant news in the pharmaceutical, cosmetics and food industries. They offer innovative online marketing solutions and programs for leading international industry providers.- Led the commercial development of 12 global digital and face to face brands - 20% of the group revenue / £10 Million + 12% year on year revenue growth.- Launched new digital and face-to-face product offerings for the food, beverage and nutritional Industry.Nutraingredients Awards / Sport Nutrition Summit / Feednavigator.com- Led a multicultural sales team - 10+ staff across multiple countries and sites.- Managed a multi million dollar’s portfolio of key strategic clients- Transitioned our offering from rate card to multi years customised conceptual 360 programs, generating for the first time multiple 6 digits yearly contracts.- Company Sales team of year (2018) Show less

- Led the EMEA food and beverage sales team - 5 team member - £5 Million in revenue Successfully produced double digits growth year on year- Hired, trained, mentored and developed all type of sales professional profiles Closed the first ever £100 000+ deal- Generated the group 1st £1M from the APAC market. - Company business manager of the year (2015)

I am responsible for developing new digital products and brand extensions as well as driving sales operations for our entire food & beverage digital brand portfolio for the EMEA & APAC market.I am also responsible for the development of our face to face brand extension (Nutra Ingredients Awards).FoodNavigator, FoodNavigator-Asia, NutraIngredients, Foodproductiondaily, FoodQualitynews, Confectionerynews, bakeryandsnacks, beveragedaily & dairyreporter for the EMEA and Asia-Pacific… Show more I am responsible for developing new digital products and brand extensions as well as driving sales operations for our entire food & beverage digital brand portfolio for the EMEA & APAC market.I am also responsible for the development of our face to face brand extension (Nutra Ingredients Awards).FoodNavigator, FoodNavigator-Asia, NutraIngredients, Foodproductiondaily, FoodQualitynews, Confectionerynews, bakeryandsnacks, beveragedaily & dairyreporter for the EMEA and Asia-Pacific market. Show less

Reporting to the executive director of the food business unit, I am responsible for developing new digital products and brand extensions as well as driving sales operations for FoodNavigator and NutraIngredients for the EMEA and Asia-Pacific market. I am also responsible for the sales operations for the following segments: ConfectioneryNews - Bakery&Snacks - DairyReporter - BeverageDaily

- Responsible to maintained and developed a portfolio of key accounts Double the portfolio revenue in two years- Achieved 100% renewal rate in 2012/2013- Training and Mentoring new hire.

I was responsible to deliver a number of Member Services sales and retention campaigns programmes across the group, working closely with marketing and operations manager to implement marketing and sales initiatives and ensure that optimal sales and retention targets are met and in line with the business strategy.I am responsible to project manage the delivery of new sales activity end-to-end, liaising with marketing, pricing, technical and customer services to manage projects within a fast… Show more I was responsible to deliver a number of Member Services sales and retention campaigns programmes across the group, working closely with marketing and operations manager to implement marketing and sales initiatives and ensure that optimal sales and retention targets are met and in line with the business strategy.I am responsible to project manage the delivery of new sales activity end-to-end, liaising with marketing, pricing, technical and customer services to manage projects within a fast paced, dynamic environment. I am also identifying opportunities to improve business or project processes, and ways of delivering business performance objectives. Show less

Specialise in Campaigns and Loyalty, I was working with key stakeholders in the area of customer sales and customer saves in order to ultimately maximise the sales performances and optimise the amount of customers we acquire and retain through the call centre activities.Key area of responsibility: Implementation of all saves and sales campaigns across all call centres Account management of all saves and sales activities Ensure optimal consistency of performances across… Show more Specialise in Campaigns and Loyalty, I was working with key stakeholders in the area of customer sales and customer saves in order to ultimately maximise the sales performances and optimise the amount of customers we acquire and retain through the call centre activities.Key area of responsibility: Implementation of all saves and sales campaigns across all call centres Account management of all saves and sales activities Ensure optimal consistency of performances across all sites  Ensure that agents and operation managers have the right tool to maximise their performances Analysis market, agent behaviour and consumer trend to identify area of improvement. Implement performances enhancing programmers and marketing to develop customer winning propositions Ownership of the agents incentives budgets across all sites Agree targets on all campaigns with marketing and operation. Show less

Provide a first class service to AOL Customers by promoting AOL as the number one Internet service provider to all perspective AOL Customers. To retain valued customers by building customer loyalty through the provision of a high quality, professional customer focussed service