A proven Information Technology leader with 20+ years in a diverse cross-section of technical and financial environments. During my career, I have been a significant contributor to the success of the organization. Demonstrated extensive experience for creatively utilizing industry standard end-user support tools and proactively provided supporting metrics for minimizing customer impact. Strategically managed and mentored a staff of Information Technology agents of various skills sets. Actively provided strong leadership and resource management recommendations that resulted in significant increases in customer satisfaction and department productivity. Skilled at server and incident management process execution resulting in cost avoidance while protecting the overall brand of the financial institution. Astute at presenting extensive reporting to senior leadership with well-defined action and recommendation plans.Specialties: Able to lead a team to meet objectives and strategic results. Very capable of being a Strong individual contributor when needed. Excellent communication and interpersonal skills. Easily adapts to new technology and competent to leverage that technology for results.