Coordinate with micro and small business owners to develop and publish websites, create site content copy and help with social media account creation for their businesses. Expanding into social media account advertising and management to better serve clients in driving traffic to the website for higher conversion rates.- Partnered with more than 40 clients to design and launch websites by crafting engaging website content and overseeing social media presence, resulting in increased… Show more Coordinate with micro and small business owners to develop and publish websites, create site content copy and help with social media account creation for their businesses. Expanding into social media account advertising and management to better serve clients in driving traffic to the website for higher conversion rates.- Partnered with more than 40 clients to design and launch websites by crafting engaging website content and overseeing social media presence, resulting in increased conversion rates and client satisfaction.- Developed a set of private clients (repeat customers) that I am bringing even more value to through social media and other promotional initiatives.- Steadily developed and expanded services sold to clients as their businesses became more successful from our partnerships. These services include Mailchimp integration and management, Zapier integration, and Wix CRM management. Show less

• Communicate professionally and courteously with businesses through phone calls, emails, and chats to learn about business problems and communicate resolutions to them.• Use strong analytical and problem-solving skills to help address issues, document interactions, and follow up with businesses and other internal departments to achieve resolutions.• Assist business merchants with complex issues with account billing, account closure, equipment contacts, and fees.• Utilize… Show more • Communicate professionally and courteously with businesses through phone calls, emails, and chats to learn about business problems and communicate resolutions to them.• Use strong analytical and problem-solving skills to help address issues, document interactions, and follow up with businesses and other internal departments to achieve resolutions.• Assist business merchants with complex issues with account billing, account closure, equipment contacts, and fees.• Utilize proprietary database systems, Salesforce, Slack, and Google Business Suite to document and retrieve information on businesses needed to address problems and find resolutions effectively.• Continuously developing and utilizing strong people and communication skills to strive for resolutions in the first call and use detailed writing and organizational skills to record these interactions for metrics and other ways to better serve processing account holders Show less

- Complete legal department requests for data- Worked in a small group to help fill requests in a timely and error-free fashion- Used various in-house software, network access, and other tools to pull data from various sources including hard drives, network storage, archives and other media- Performed quality assurance to ensure that data was verified and legally defensible- Attended regular staff meetings for lessons learned, future considerations and other feedback-… Show more - Complete legal department requests for data- Worked in a small group to help fill requests in a timely and error-free fashion- Used various in-house software, network access, and other tools to pull data from various sources including hard drives, network storage, archives and other media- Performed quality assurance to ensure that data was verified and legally defensible- Attended regular staff meetings for lessons learned, future considerations and other feedback- Networked with clients (inside and outside attorneys), team members (IT department associates) and vendors (archive and other media storage managers) daily to perform tasks Show less

- Experience in computer forensics utilizing EnCase and FTK to analyze PCs for investigations.- Constructed physical and logical evidence files for eDiscovery and preservations. - Collected data using Clearwell eDiscovery (formerly Symantec) platform for litigations, preservations, and investigations.- Administered Perspective (now Resolver) incident tracking system where law and corporate security departments docket all investigation details and attachments. - Created metrics… Show more - Experience in computer forensics utilizing EnCase and FTK to analyze PCs for investigations.- Constructed physical and logical evidence files for eDiscovery and preservations. - Collected data using Clearwell eDiscovery (formerly Symantec) platform for litigations, preservations, and investigations.- Administered Perspective (now Resolver) incident tracking system where law and corporate security departments docket all investigation details and attachments. - Created metrics and reports for management based on investigation data. - Trained associates on use of systems. Show less

- Conducted forensic analysis of electronic items including hard drives, smartphones, and removable storage devices for investigative matters.- Conducted site/security surveys after hours to ensure corporate associates are following information security guidelines.- One of several writers for corporate (internal) websites creating articles, and other notifications to notify corporate readers about corporate security policies.

- Manage the setup and breaking down of computers and specialized hardware needed for investigations- Run periodic scans of firewall logs to enforce corporate network usage policy- Assist investigators and Compliance department (legal) in the creation, editing, and docketing of investigative database entries