Operations management expert with 10+ years of experience in multiple industries. Experienced in identifying and delivering on KPIs, strategic planning and task delegation. Inspirational leader, skilled in hiring and synchronizing cross-functional teams and nurturing professional development including in unionized and regulated workplaces. Expert in optimizing customer and employee experience through in-depth metric analysis and ensuring adherence to brand and regulatory standards resulting in $2MM+ additional sales and revenue. Proven ability to drive amazing customer experiences and results through team development. Responsible for creating, planning, and executing 50+ highly successful client experiences and events. Passionate about learning about new industries and delivering inspirational leadership and development.