• Operate CLEAR equipment and technology to register new members and provide an expedited check-in for current members.• Checking in: High volumes of customers trafficking an event. • Support customers with any questions/concerns.• Providing information about CLEAR by applying critical thinking and organizational skills to implement the best strategies during high-volume lines to expedite customer check-in. • Report suspicious activity or objects noticed during check-in to authorities and managers.

• Managed and enhanced the behavior of individuals eighteen years of age and older one-on-one; provided work support on the job; led a debriefing session with parents and clients regarding the workday and areas needing improvement.• Support clients with activities to guarantee engagement using detailed practices.• Maintained client safety throughout working hours and breaks; performed client management duties. • Arrange transportation for the client to arrive at each job site on time.

• Provide direct care to adults with autism. • Maintaining and cultivating relationships with clients to build trust and enhance their independence and self-advocacy skills.• Perform behavioral management techniques and crisis intervention strategies when necessary. • Submitting an electronic written weekly assessment of each client to track progress.

• Diagnosed and fixed problems with technology (hardware and software), desktop computers, laptops, printers, and peripherals. • Worked with team members to identify and implement process improvements • Offered troubleshooting and technical help desk support to a wide range of employees throughout the facility. • Handled support requests and questions following the service level agreement parameters.• Performed routine system backups and data recovery as needed.

• Handle and oversee administrative duties as well as incoming and outgoing phone calls, emails, and paper mail. Assemble correspondence, notes, emails, bills, and reports. • Arrange and plan community members' and foundation staff meetings and conference calls.• Help with the logistical planning of the organization's annual events, such as creating marketing materials, announcements, volunteer registration and registration information, vendors, and participant and incentive information. • Use the Dousing system to create connections with contracts and keep an updated contact database.

• Handled incoming and outgoing correspondence; emails, paper mail, memos and phone calls• Coordinated and led portion of team meetings and conference calls with data department• Performed internal administrative tasks; memos, emails, invoices, reports

• Entered and updated data into the company's database, ensuring accuracy and completeness• Performed regular data quality checks to identify and correct errors or inconsistencies• Migrated all of company's data from paper documents to a computer database • Collaborated with cross-functional teams to resolve data discrepancies and participated with implementation of new data processes• Trained and mentored new team members on data entry procedures and best practices

• Installed and configured networking devices, workstations, servers, and other hardware and software under client specifications.• Updated firmware, patches, and system upgrades to increase system security and stability.• Performed extensive hardware and software diagnostics to find and fix issues. • Replaced CMOSS batteries and increased SSD and RAM on several laptops.

• Used inventory control software to log information. • Organized inventory in the stockroom • Checked items received against the shipping invoice to ensure the shipment is accurate.

• Provided technical support by researching and answering questions, troubleshooting problems, and maintaining workstation.• Maintained all guest records through DataTrak.• Built rapport with customers by asking probing questions and utilizing effective listening skills.• Processed all POS transactions

• Represented the general manager during evening hours. Made decisions successfully resolving guests concerns to the guests• Handled all incoming calls and promptly respond to inquiries via email and telephone.• Provided technical support by researching and answering questions, troubleshooting problems, and maintaining workstation.

• Assisted the dietary manager with inventory, finances and menu planning.• Utilized exceptional customer service skills to be compassionate while working with the assisted living population.• Prepared and delivered meals to patients while also being customer-oriented.