Pierre Soudier Email & Phone Number

London, Gb

London, Gb

London, Gb

Madrid , Es

NTT DATA is your Innovation Partner anywhere around the world. Headquartered in Tokyo, with business operations in 42 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development to business IT outsourcing.

Middlesex, England, Gb

∙Lead Sky Tech UK Operating Efficiency programme of work, delivering over £150m of operational savings over 3 years. - Working directly with the Finance team and Tech UK Directors, initiating and supporting the evaluation of opportunities across the different departments, - Prioritising initiatives, defining the scope and business cases and driving the delivery, from contract renegotiations to internal developments, - Reporting to CTO and CFO on initiatives and benefits realisation.∙Management of a yearly budget of £30m+ and of multi-million projects related to network changes and capacity upgrades to support Sky broadband customers' growth. ∙Programme management of all Technology deliveries and the migration of 500k O2 Broadband customers onto Sky's network.∙Management of a team of 25 Project and Programme Managers, focusing on the end to end broadband and telephony services and on content delivery: - End to end delivery of new products and services in close collaboration with the Marketing Product team and Customer Service department. - Delivery of the new Sky Mobile services and platform evolution. - IP network: drive refresh programmes and upgrades from core to access levels and manage the introduction of new technologies such as IPv6 and CGN. - Video: Content Delivery Network deployment of platforms and upgrades across Sky Group and several countries, monitoring of the video delivery quality, initiatives to improve the video service and reduce costs. - Support of fibre initiatives: Fibre To The Cabinet deployment and network readiness to support a commercial offer, Fibre To The Home, G.Fast. - Customer experience improvements and costs reduction through Provisioning and Assurance initiatives.∙Organise, direct and manage a team of 25 internal and external PMs, including recruitment, personal development and career progression.

Lhung-Ta provides IT & Telecom consultancy services

La Defense, Fr

• DartyBox provides TriplePlay DSL services to 180k customers, based on Completel network infrastructure and services platforms. - Delivery of more than 20 IT, CPE, network and TVoIP projects for DartyBox in a complex environment focused on costs-restrictions, following Completel restructuring projects, - Weekly and monthly projects and activity reports up to Board level, - Improvement of DartyBox Quality of Services ranking from 5th to 3rd on the French ISP market, - Improvement of customer satisfaction through improved communication, via new KPIs and reviewed reporting documents.• Numéricâble provides cable line and fiber optical services to 3M homes in France. The company launched a DSL offer to complete its cable network in June 2008. - DSL commercial launch preparation, follow-up and reporting, - Processes and organisation set-up, Sales channels and Back-Office teams training.

Paris, Île-De-France, Fr

- Business plan definition and marketing analysis for the introduction of new DSL offers on the French market, with a focus on convergent and high-quality of service offers. - Impact analysis and definition of a specific customer experience for the migration of Tele2 customers to SFR, following the take-over of Tele2 by SFR.

Paris, Fr

SFR is a leading mobile phones company in France with 19M+ customers. SFR launched Quadruple Play DSL services in May 2007. The project aimed at helping SFR define the customer DSL experience.Key responsibilities :- Specification of the complete Customer life-cycle processes for all Business Lines, - Guarantee of customer experience consistency through the processes implementation in the various information systems and organisation-wide, - Definition and review of all customer-oriented communications, contracts, commercial documents and flyers, installation and user guides.

Support the Ecotourism development for this fair trade and sustainable development focused NGO, and more specifically with France.

- Website creation and maintenance teaching to staff of the Department of Home from the Tibetan Government in exile in Dharmasala, H.P., India.- Private French lessons to Tibetan refugees

New York, Ny, Us

- Scoping mission on Catalogue Management solutions,- Analysis of AOL France information systems environment to define and recommend a new CRM-provisioning-billing architecture.

Issy-Les-Moulineaux, Île-De-France, Fr

Based in Amsterdam, I worked as an Infranet CRM and Billing projects manager for Wanadoo Netherlands on : - Definition and implementation of a new user-friendly web-based interface for the 300+ agents of the Customer Service department.- Launch of Wanadoo branded Firewall, Antivirus and Parental Control products.

Based in The Hague, Netherlands, I worked for Orange NL on programme management : - IT projects planning management and follow-up: over 100 projects implemented. - Weekly reports to various levels of Orange Management. - Maintenance and evolutions of reporting tools and Access databases.

Paris, Fr

I worked for Orange in Paris as a CRM Vantive projects manager.The scope of work was : definition of users needs, writing of functional specifications for the different Business Lines and Vantive implementation follow-up.

Issy-Les-Moulineaux, Île-De-France, Fr

Business rules definition, financial data sourcing, extracting and processing on a DWH project to support strategic decisions.

San Nicolás De Los Garza, Nuevo León, Mx

I worked in Mexico City on a CRM Siebel implementation : - Definition and implementation of new CRM processes, procedures and KPIs, through the use of dedicated methodology and best practice tools, - Change Management programme and training of Customer Service employees.

Installation and maintenance of communication facilities and telecom equipment both on the production sites and at Sana’a main office: Vsat, Inmarsat, HF and VHF radios, Alcatel and Panasonic PABX.Maintenance and upgrades of the computer systems at Sana’a office, installation of email facilities, Windows NT networks, and training of Total Yemen staff.In charge of the “Y2K” project for the subsidiary

Creation of corporate web sites, both Internet and Intranets, for clients like BT, BP, NationWide, SemaGroup, Yellow Pages