Bryan Pierson Email & Phone Number

Lakeville, MN, US

Minneapolis, MN, US

• Current initiative: overhauling the entire observability pipeline of the bank utilizing Ansible, Open Telemetry, and Kafka in order to reach a vendor agnostic position. This has included writing numerous support.
• Supported Elavon, a payment processing business thathandles 6.6 billion transactions, valued at over $450 billion annually
• Developed and analyzed alerts and dashboards from AppDynamics,ThousandEyes, Splunk, ELK stack, and other monitoring tools
• Spearhead the initiative to migrate from legacy practices to approvedenterprise monitoring and response standards
• Part of task groups assigned with defining updated enterprise widestandards for infrastructure monitoring, certificate expiration/updateprocesses, and comprehensive automated database monitoring
• Participation in an 24/7 on-call rotation schedule

Eden Prairie, MN, US

• Implement and evangelize Site Reliability monitoring and practices forthe Optum Bank team
• Develop and analyze alerts and dashboards from Dynatrace, New Relic,Splunk, and other monitoring tools
• Shepard in and train DevOps practices during the transition fromwaterfall to a more modern CI/CD development cycle
• Develop reporting for executive review showing the progress made bythe stabilization team
• PagerDuty admin for the optumbank.com teams

Eden Prairie, MN, US

St Louis Park, MN, US

• Support Development and Production environments, both on premiseand in the cloud, consisting of over 1,000 servers
• Support CI/CD to these environments with the Octopus tool
• Streamlined multiple deployment procedures and reporting tasks usinga combination of Python and PowerShell

Richfield, Minnesota, US

• Provide exceptional support for application systems by independently andcollaboratively monitoring, analyzing, diagnosing, troubleshooting,escalating, and driving issues to resolution with minimal supervision
• Designed and developed an internal facing triage tool from the ground uputilizing jQuery/JavaScript, Node.JS, HTML, and CSS. This app runs withinan OpenShift environment
• Wrote automation to expedite time to resolution, including one thatsystematically built multiple file image paths and flushed internalmemcached instances, while submitting cache purge requests throughAkamai's CCU v3 API
• Work with development teams to ensure our applications exceed goals foravailability, capacity, efficiency, scalability, and performance
• Support and maintain the health of applications in data center and cloudinstances. Ensure application performance is consistently up to par throughperformance and availability monitoring
• Creation of support documentation for both technical and business use

Minneapolis, MN, US

• Design, write and deliver software/automation to improve therecoverability, availability, scalability, latency, and efficiency of products.An example is systematically restarting batch process servers based offof.
• Monitor and recover multiple applications within the SupplyChain/Merchandising space, primarily focusing on Space andPresentation and Business Partner systems
• Provide preventative activities, proactive monitoring, troubleshootingand quick resolution of events and incidents to ensure infrastructureand application stability
• Prevent problem recurrence; with the goal of automating response to allnon-exceptional service conditions. Design, write and deliver monitorsand dashboards that improve predictability and are actionable in aproactive.
• Day-to-day operational management, including response, incident,event and problem management activities
• Provide technical oversight to others resolving high severity operationaland application incidents

Richfield, Minnesota, US

Provide web operation and application support for a multi-billion dollar retail company. My team supports a suite of over 40 applications that are used in getting content to BestBuy.com. My focus is on our browse stack as well as our caching logic, both internally and externally with Akamai. Some applications and tech used in this role are Splunk.

US

* Provide end-user support for approximately 10,000 users via multiple communication methods (Phone, Email, Ticketing, Remote, and desk-side)* Software and hardware troubleshooting and support using ticketing systems* Manage internal and employee facing knowledge bases* Work with Level 3 support on creation and maintaining customized desktop images* Work.

San Jose, California, US

*Provided frontline support for Netbackup for large enterprise accounts. Support provided through the phone, e-mail, and remote support*Supported environments built on Windows, UNIX, and Linux operating systems, with some deployments consisting of thousands of clients*Specialized in supporting MS Server deployments, Exchange, VMWare, and Netbackup hardware.

Richfield, Minnesota, US

Secret Weapon (Top Level Field Support)*Provided one on one support and training over 9,500 times for US and International agents*Responsible for supporting over 20,000 employees with primarily advanced Windows, iOS and network problem solving, but also supporting home theater installs, Harmony universal remote programming, and Agent Johnny Utah.

City Of Industry, CA, US

Supervised a team that ran an $800,000+ per year alternative music and clothing store. Total company profits exceeded 1 billion per year* An extremely customer focused company, we provided customers with recommendations on clothing and music purchases* Scheduled a staff of 13 to 30 depending on the season* Assisted with merchandising, human resources, and.

Part of a successful independent music act that toured the country and sold over 15,000 records withoutmajor label support* Head of the web development and social media aspect of the business. This included site design andprogramming, server allocation, and the main social media presence. Interaction with design firm,including project management and.

US

* Provided the highest level of computer and technology support for clients in-home* Provided support ranging from repairing an AOL installation to planning and executing networkinstallations for business customers* Started as a CIA and later was promoted to Special Agent