• Work with several departments daily to ensure jobs are on time, within budget, and customers are satisfied. • Answer customer calls, open workorders, dispatch technicians, order parts and update customers with etas, close and bill jobs • Oversee team of 15 technicians, verify and approve payroll, monitor tech location to dispatch closest available tech with skillset and certs needed for the job.

Responsible for a knowledgeable team of mobile technicians providing commercial fleet maintenance and repairs nationwide. • Coordinate with clients to dispatch operations team to jobsite for repair of heavy machinery, utility trailers and various other commercial vehicles. • Design customized maintenance programs & services tailored to clients needs to ensure minimal downtime of fleet vehicles and equipment. • Analyze tech diagnosis to update fleet managers, lease companies and account coordinators for repair approval and/or status. • Assuage client concerns with downed equipment and ensure expedient part delivery and repairs. • Responsible for expanding multi-million-dollar fleet accounts in Texas, Illinois, Ohio, Florida, LA, and CA

Customer service with a smile.Ensure customer's satsfaction with vehicle safety, maintenance, and repair.Correspond between mechanics, customers and management.

Customer service with a smile.Ensure customer's satsfaction with vehicle safety, maintenance, and repair.Correspond between mechanics, customers and management.

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• Maintain million dollar account for weekly auction• Accumulate & input estimates from various vendors; approve/decline work to recondition inventory for quick sale • Invoice sellers on charges owed, make sure work gets approved, declined, submitted for weekly sale• Customer service, accounts payable & receivable, filing. • Email/phone correspondence with vendors and consignors daily • Coordinate client travel and hotel accommodations; collect receipts for expense reimbursement• Field calls and manage administration, resolve a wide-range of staff dilemmas and challenging situations on a daily basis• Served as primary backup for Fleet Lease Supervisor

• Create invoice, apply payments, purchase inventory, bill of sale, calculated postage, tax, and shipping • Coordinate meetings with team members• Arrange incentives to increase sales among team members• Processed returns within warranty guideline• Maintain customer service relations• Devise alternative methods to promote customer loyalty and referrals• Organized monthly and yearly income/expense reports• Establish, maintain, and update files and records

- Provided excellent customer service to patrons by recommending best selling menu items, answering all questions regarding cooking method and ingredients, and informing of any specials for that day- Increased personal and restaurant profits by up-selling/suggesting additional courses and better drink choices- Maintained personal bank for quicker service on cash transactions- Reconciled EOS paperwork with personal bank and credit card transactions to provide accurate wages earned for tax purposes. - Actively participated in weekly meetings with staff and management on ways of running a tighter ship and cultivate ideas to stay at the lead of an industry that by nature is progressive and highly customer service-oriented.- Lead team of 6-12 servers by delegating work, enforcing policies, and ensuring assigned task were completed

• Coordinate with various staff for operational support activities• Access to confidential records and ensure quality assurance• Saved company money by auditing incorrect orders of service• Scheduled appointments, answered calls, sales, retention• Accounts receivable, audited account details for billing discrepancies• Applied credits to bill as needed• Assuaged customer escalations and provided real time resolutions• Screen, sort and distribute incoming emails to ensure timely responses to customer complaints.

• 2nd place awarded for top modem sales,• Answered inbound calls for busy call center• Scheduled appointments, maintained retention• Accounts receivable• Audited flagged accounts for missing/misapplied payments• Reduced company monetary loss by maintaining communications with 3rd party vendor