I am assigned to ensure the delivery of internal commercial technology, migration and/or modernization projects. I am responsible for a portfolio of projects for our internal customers consisting of a mixture of fixed price and time and materials based. I am working with 3rd party service provider company based in Canada. Together we have agreed to engage in a partnership to power Clickatell’s Chat 2 Pay merchant onboarding and card tokenization, as well as payment processing gateway integration to PayU South Africa. Projects are delivered by a POD of multidisciplinary roles consisting of product owners and developers, controlled by the Technical Project Manager. My duties are to ensure the POD and assigned projects deliver to time and budget and apply rigorous control throughout the project lifecycle.

Developed and followed a hybrid of Waterfall & Agile project management plan - Tool used Smartsheet. Facilitated built requirements log with cost estimates and priority.Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.

Coordinates all project activities - Tool used MS Azure DevopsCoordinates Agile implementation across all projectsInterfacing with Customer regarding product releases to ensure delivery of functionality as committed to Customer.Motivate and inspire team members and maximize the team’s potentialEncourage self-organization within the team and empower team members to make important decisions, estimate work done and improve their collaboration on the projectMonitor project progress, provide timely feedback, and drive a culture of agility and learningGuide the team in implementing Agile methodology rules to deliver rapid and reliable business productsSupport Product Owners to find methods to effectively manage the product backlogHelp communicate the Product Owner wish list to the project teamOrganize scrum events as necessaryRemove impediments so the team can focus on the work at hand and follow scrum practicesManaging the requirement gathering from internal and external customers.Following the change Management Process and ensuring that it is compiled to by all members of the team.Preparing and planning projects and driving those plans through to a successful conclusion.Managing and tracking effort and progress and highlighting ways to keep the project on track in spite of issues, can attitude is essential.Delivering the resultant projects on time and to budget, managing expectations and handling issues as required.Mitigating risks and addressing issues to ensure timely completion of project milestones.Ability to clearly monitor and report to Company’s Universal Systems senior management and Customers on project progress with respect to effort, cost and duration and key milestones.

Responsible in facilitating daily scrum, sprint planning, sprint demo and retro sessions.Tool used MS Azure DevopsAssist teams to clarify sprint goalsShield team from outside distractionsTrack and remove impedimentsHelps the product owner to make the product back log in good shape and ready for the new sprintCoaching the team in agile and scrum methodologyKnowledge about tasks, backlog taking, burn down metrics, velocity, user stories, etc.

Head of the PMO, responsible for managing a team of professionals providing business analysis, project management, quality assurance and software development services to support the successful delivery of projects undertaken by Kineto through effective governance, monitoring, control and reporting. Accountable for providing the project management competency resources to business unit and the development architect and deploy the best use of project management disciplines and approaches, acting as the first point of contact for any project/program management queries and associated professional services within Kineto.Tool Used JIRAProject manage various initiatives – Migrations of corporate client from their existing mobile money/banking proprietary switch to the Kineto Platform/SwitchManage all the API and VPN integrations between Kineto and clientsProject Managed new network environment implementation in Amazon Web Services – Cloud based VM Server and Software deploymentImplemented & Documented new Project Management systems and procedures – JIRA & TrelloProject managed a total 16 new projects through the entire SDLC processPlan and maintain the resource allocation for all the various teamsBuilds and maintains vendor relationships and manages the purchasing of hardware and software products.

Main Job Tasks and ResponsibilitiesTool used MS Projects & Service NowCurrent Projects:~ Cape Mega Data Center ~ Digitization of the Planetarium ~ SKA Visualization ~ UCT Websites Migration - Project manage the migration of over 500 web sites ( R 5 million )Duties:• lead the planning and implementation of the projects• facilitate the definition of project scope, goals and deliverable• define project tasks and resource requirements• develop full scale project plans• assemble and coordinate project staff• manage project budget• manage project resource allocation• plan and schedule project timelines• track project deliverable using appropriate tools – agile/scrum• provide direction and support to project team• quality assurance• constantly monitor and report on progress of the project to all stakeholders• present reports defining project progress, problems and solutions• implement and manage project changes and interventions to achieve project outputs• project evaluations and assessment of results

Project ManagementSetting up of Internal SystemsHelp Desk /Customer Service AdministrationBuilding and Maintaining Customer RelationshipNew Business Development

IT Venue Manager Green Point Stadium My role as Project Manager were as follows:Overseeing the IT Infrastructure implementation for FIFA for the FWC 2010 at the Green Point StadiumLiasing with various constituent groups incl. Super Sport, SABC, HBS, Telkom, MTN, LOCDealing with the Implentation and Deployment of all the IT and Television Communication requirements for the duration of the 2010 World CupEnsuring that the project requirements including Scope, Change and Risk are managed properly

• Communicate to existing customers about software issues, providing advise on software usage, according to the conditions of their contracts;• System analysis, project management and consultation for HansaWorld’s existing customers• Conducting classroom training for customers and employees on the use of software• Performing version upgrades for existing customers• Software implementation and support• Discovering and acting on sales opportunities• Assist software testing• Maintain a high level of product knowledge in the office

Management of marketing and Brand resources, Implementation of Brand strategies based on directions from Brand managers Co-ordination/management of Marketing Campaigns implementationMaintaining and building of relationships with the key distributors in the regionDevelop and foster relationships with retail outletsOrganizing and coordinating sponsored events i.e. Golf days and regional road shows.Achieve set objectivesImplementation of marketing campaigns that included management of product campaigns, new product launches, process flow and development of new markets

Maintaining and foster relationships within key accounts (Caltex, Old Mutual, Cadiz and Dialogue Communications)Project managementInvolved with planning of resources (technical) to execute implementationPlanning of timescales and deployment phases to suit customer needs Risk management in a highly complex environment where most implementations happened over weekends due to business affecting impactDesign and implementationDesign of complex technical end to end telecommunication solutions. Understanding of complex IT / technical components to ensure a workable solution:VoIP telephony Call CentersSecurity componentsLANNetwork Voice recordersOffice Automation (multi function devices)Achievement of set targetsContinuous feedback and weekly reports on Key Accounts to Head Office