Customer Success Manager Emea
CurrentExperience has shown that achieving true RoI and Risk Reduction from significant Security Solution Investments goes far beyond buying and installing a new product. IAG products are no exception: Adoption challenges, shifting of accountability and change management of People, Process & Technology make IAG programs complex undertakings, which are often underestimated.As Customer Success Manager, I live by the credo credited to Edgar Mitchell: "If you don't look after your customer, somebody else will"My focus is then on maximizing existing IAG capabilities, while keeping an ear open for new intersections between customer requirements and the SailPoint roadmap. Extracting value, having demonstrably happy customers (supported by KPIs) and being a trusted partner are my primary goals.Lastly, as CSM I would often be called upon to be the Single Point of Contact between my Customers and SailPoint. I embrace the opportunity with great enthusiasm.