Working for a wide range of retailers, Morenso International is specialized in developing loyalty campaigns, in/out promotions and brand activations.- Head of of sourcing and buying team;- Responsible for sourcing factories and products in Netherlands, Southern Europe and Asia;- Projectmanagent for sourcing, planning, calculations, negotiations, production, delivery;- Development of product ranges;- Quality control;- Relationshipmanagement with suppliers;

- Assist guests arriving and departing the hotel though the check-in and departure process;- Handle guest requests, inquiries and complaints effectively and efficiently;- Provide information on all facilities provided within and surround the hotel;- Make recommendations, upsell hotel features and related services;- Assist in achieving Front Office goals such as upselling and loyalty programme enrolments;

- Project management for kids loyalty campaigns in supermarkets worldwide;- Co-creation of kids loyalty campaigns with clients;- Quality-, planning-, and budget management;- Sourcing new concepts and developing existing concepts (pluche, paper, figurines) in Asia and the Netherlands;

Service and customer experience are getting more important in the world of retail. MediaMarkt is changing their approach to customers and I'm responsible for the customer statisfaction.- Developed a plan to increase in store service and customer satisfaction- Hospitality and service training of staff;- Ad-hoc solving of customer problems;- Development and organization of special customer packages;- Organize instore brand events and holidays related events;  - Complaint handling;

Huisbrand Events is an event company group with over 20 different labels, where I've managed 5 in total. - Sales- / project team and executive staff coordination;- Project management of small and large projects;- Relationship management with clients and suppliers;    - Ad hoc problem solving during emergency phone services;- Customer service management;    - Development of new Business Units;  - Development of new arrangements;- Complaint handling;

As Junior Event Manager I was responsible for several projects and I was contact person for suppliers and clients.- Sales;- Organization of projects;- Invoicing;

Interns at Holland Tour Guides are responsible for sales and organisation of events. Tasks are comparible to the Junior Event Manager role. - Sales;- Organization of projects;- Invoicing;