Independent Living - Reimagined!

Leading catering sales efforts and event management for this 557 room hotel with 28,400 square feet of conference space. Motivated and performance managed a team of 2 executive meeting managers and 3 event managers plus one assistant. Maintained customer relations and exceeded sales budgets. Improved national event satisfaction survey scores for the Renaissance brand from #52 to consistently being in the top 10 annually (including #2 nationwide 1 year). Developed annual budgets and local catering marketing plans. Created and coordinated implementation of catering menus. Was awarded manager of the quarter three times out of 45 managers.

Motivated and provided sales leadership for a sales team of 5 managers and increased team revenue by 12% over annual budget.

Property leadership position. Helped set up and provided food and beverage services for move-in of 1 million square foot bank office facility (currently Russell Investments Center) with multiple food & beverage facilities and meeting rooms.

Property leader of this 18-acre conference center and hotel. In charge of sales efforts and all aspects of property operations. Turned around 35% sales pace deficit in 4 months, to exceed annual revenue budget and net profit.

Team leader in charge of front office, transportation, housekeeping, food & beverage, and event planning. Improved guest satisfaction scores, operational efficiency and profitability.

Provided leadership for the conference services; catering sales and banquets operations team. Improved employee satisfaction scores by 23% and increased department revenue by 17% per year.

Leadership position overseeing operations of 5 restaurants, 24 hr room service, mini-bar, and banquet department.

Provided daily banquets operations leadership for banquet team of 200+ associates and 200K+ sq ft of event space.

Restaurant Department Head for 450 seat, all-day dining room.

Intership to full-time position as Beverage Controller, Lounge Supervisor, Room Service Supervisor, Restaurant Manager and Restaurant Department Head.