Pieter Tack Email & Phone Number

Lubbeek, BE

Brussels Region, Belgium

Brussels, Brussels Region, Belgium

Brussels Area, Belgium

Support the PAM in addressing concerns from national and multinational sponsors, ensuring proper internal assignment and timely response;Support the PAM, coordinating the necessary parties for the preparation of the formal NCI Agency Service Level Agreements and other support packages;Ensure that formal NCI Agency offers meet Agency’s quality standards and.

Brussels Evere, Brussels Capital Region, Belgium

• Support the implementation of an Agency Customer Relationship Strategy and ensure a coordinated Agency-wide approach to Customer Relationship Management; Provide products to support the Principal Customer Relationship.
• Measure, Monitor and Report Customer Satisfaction;
• Ensure Customer comments, complaints and compliments are appropriately handled throughout the Agency and coordinate any complaints escalated to Demand Management;
• Responsible for the production and maintenance of: o The NCI Agency Customer Engagement Plan. o The NCI Agency Customer Relationship Management Toolset. o The NCI Agency Customer Satisfaction Programme.
• Deputise for Principal Customer Relationship Manager, when required;

Belgium

Leading BTs service development activities within a defined area and is accountable for the overall in-life service relationship. Focused on improving resilience and customer service, revenue collection, cost, customer account revenue and customer satisfaction.Key tasks and responsibilities of the role include:- - Capitalising on all opportunities to.

Brussels Area, Belgium

• Manages the ongoing relationship with BT Partners and/or Vendors to ensure delivery of key objectives and optimal effectiveness, working with other stakeholder functions as appropriate.
• Objectives included:- Substantial cost savings and/or significant revenue generation.- Managed key strategic partner accounts or key supplier accounts to support the achievement of BT revenue/cost, innovation, customer.

As Project Manager within BT Professional Services, main objectives are to deliver IPT, Unified Communication, Wireless and other projects within budget and on time. We use PRINCE2 methodology as well as structure our organization according to the ITIL way.

Working as SRM for one of BT's leading multi-national customers, to improve services delivered to this customer. Strengthened the EMEA team by reduing time to repair (incident management) as well as tackeling chronic site issues (change management, problem management). Resulting in a higher customer satisfaction, added business to BT and next step in the.

Team leader for Customer Service team BeLux, responsible for delivery of services to international organisations and multi-nationals. Interacting with access providers and other suppliers, to deliver services within agreed time frames.

Diegem, Belgium

Taking care of ICT orders placed by BT's customers, for delivery throughout the rest of the world.

Diegem, Belgium

Coordinate installation of ICT orders with local customers, third parties, and ISPs. Manage expectations and lead times. Understand complete customer business issues.

Supplementary Degree, International Relations And Conflict Management

Masters, Contemporary History

Specialized in Economic History (period between 1800-now)