Tech lead, initial product design and prototype research and development for an AI forward fintech product.

Developed a payroll integration for direct paycheck receipts via Eco.Rolled out a testing framework, reducing test runtimes substantially. Collaborated with DevOps to reduce build and deploy times from 40+ minutes to under 7.Designed and implemented an AML layer, achieving a 95% reduction in a specific fraud vector.Resolved payment processor discrepancies, releasing tens of thousands of dollars back to users.Implemented a feature for producing monthly account statements.Spearheaded the integration of a new KYC provider to refine user verification processes.Established systems for credit redemption, in-app physical goods purchases, and a backend for rewards tracking.

Leading initial backend development for Wave's next generation product. Ongoing support for live shows.

Set up unit and integration testing pipeline, provided test oriented development mentoring such that we increased coverage from 0% to 30%. Designed and developed a highly scalable stateless interaction server fleet and infrastructure capable of ingesting over a million user interactions per second. Designed and built an overlay system integrated into a third party streaming platform that pipes user interaction data through the interaction servers, game server and ultimately to the Unity game client that drives Wave shows. Designed and built a stream synchronization system that keeps web overlays synchronized with specific and relevant times of the show regardless of latency, device or platform. Worked with gameplay and client engineering to bring automation to our shows, now being run with less manual input, vastly reducing the margin for human error during run of show. Designed and built a dynamic script loading mechanism by which we are able isolate and manage changes and deployments safely to our third party integrations.

Continued support and iterative development for Network Operations Center tooling. Working closely with stakeholders and UX to architect backend services and REST APIs for a comprehensive events management platform with modules for staffing, scheduling, travel. Support for front end development. Build integration services for game teams to maintain consistency between our third party tooling.

Overhaul and redesign of Network Operations Center systems. Alerting pipeline for GNOC designed to ingest millions of events daily with 24/7 uptime. Designed and deployed concurrency monitoring systems reducing incident response times from 30 minutes to 3 minutes. Set up automated deployment process for windows and linux environments including end to end automated testing. Point of contact for code quality and testing.

Continued design and development on analytics web applications, built and iterated on Blizzard's first and only successful centralized release calendar, tracking dates and dependencies across all game teams and stakeholders. Design and architect REST APIs. Lead effort to build a testing framework and coverage for legacy code.

Help design and develop suite of analytics web applications for the Quality Assurance department, pertaining to performance reporting, task management, progress tracking for development and testing, and long-term release planning. Research, learn and integrate new technologies into legacy code. Maintain and evolve tools through iterative development. Interface with product stakeholders, Quality Assurance and UX Designers.

Performance scoring/grading, training and creating training material for in-game customer support agents.

In game support representative for game World of Warcraft. Served customer requests for assistance.