Managed the onboarding of enterprise clients and partners, ensuring projects were delivered on time, within scope, and within budget.Established and maintained relationships with a variety of stakeholders, including clients at all levels of management, technical teams, operations, and vendors, ensuring streamlined communication and delivery.Directed and clarified client requirements, both high level and detailed, ensuring accurate project scope and direction.Translated requirements, goals, and directives into well-structured tasks and plans, encompassing deployment, support, and communication plans. Organized project tasks, prerequisites, and determined the order of execution.Administered all project expenditures and ensured timely, accurate invoicing.Oversaw comprehensive project documentation, including business requirements, training materials, flow diagrams, and communication artifacts.Conducted post-project reviews to capture lessons learned and integrate insights into future projects.Ensured alignment of all deliverables to the project plan, achieving consistent on-time, on-scope, and on-budget project completions.Collaborated with cross-functional teams, aligning resources and ensuring seamless project execution.Regularly updated all stakeholders, providing detailed project status and next steps.Coordinated cross-functional meetings with clients, partners, and internal teams, ensuring timely discussions and resolutions.Managed third-party vendor relationships and deliverables, ensuring alignment with overall project objectives.

Developed the internal Pick and Pack application, which provided order fulfillment for 200+ food orders shipped to customers weekly. Helped organize the work of a dispersed development team located across three time zones, with accountability for performance, removing roadblocks, meeting milestones, and aligning with business and financial objectives. Performed QA testing weekly to ensure the application runs properly.Created and modified the hardware and software for the application, as well as developed the administrative system tools that managed the order fulfillment.Led the end-to-end project management, leveraging Agile Methodologies for the development of onshore and offshore web and mobile applications.Setup and implemented the security system for the warehouseCreated and managed the support system within Zendesk and Intercom.Created, modify, and manage the LifeChefs email marketing system using Hubspot and Rakuten marketing outreach.Drove the organization to focus on building an MVP vs. building out a fully-fledged product, which enabled an early product release.Trained and educated 10+ internal staff on utilizing the Pick and Pack applications, as well as internal applications.

•Recruited and manage a team to build a Fintech Gaming web application called lootfeed.com•Facilitate meetings, presentations, and demos as well as monitor bookkeeping and account organization •Developed and maintain a Product Roadmap and Development Timeline

Worked on Help desk support for customersDesign and created bots for visitors and customers

Provided Support to clients, Société Générale, on the Trade floor with over 700 users.Diagnosed, Repaired, Maintained all PC hardware and software to ensure optimal workstation performance for end-users.Assisted end users with any IT-related incidents when they occur such as programs not launching properly or PC hardware failing.Skillsets and experience for AI Desktop Support technicians include but are not limited to:Asset receiving, Asset staging, Imaging and build outs, Installs, Moves, Adds, Changes (IMACS) including pre-move, move, and post-move activities, Hardware maintenance and repairs, Inventory data management, Lifecycle asset management, Activity and asset management reporting, Salvage and charity pickups and management, Disposal management, After hours support, Application support, Operating system support (Windows, Unix, Linux, Mac, Citrix, VMware) and Database support (MS SQL, Oracle, Sybase)Previously Black Leadership Network Webmaster and Winner of the Innovation Award 2017Projects: 400 PC rollout, Upgrade of Enterprise Software, Migration of Systems (SG to NewEdge)Black Leadership Network Webmaster and Winner of the Innovation Award 2017

•Recruited and managed a team 3 developers •Facilitate meetings, presentations and demos as well as monitor bookkeeping and account organization •Developed and manage a award-winning Business plan, Product Roadmap and Development Timeline•Manage team to build an web application called getgamechat.com. As well as apps called Bundlecamp and Gamechaserapp.

Oversaw the daily activities of the MyAccount Visa Prepaid Card project team. Successfully managed up to 6 projectssimultaneously, while maintaining project scope, timeline, and budgets.▪ Ensured project progression by effectively managing and communicating with server administrators and programmers;maintained A/B testing and deliver of prepaid cards weekly.▪ Collaborated with the senior leadership team to managing expectations, including tracking key milestones, identifyingunderlying issues of any delays, and redirecting resources to get prepaid projects back on track.▪ Selected projects included the Redesign of Pentius Online Presence, Online Activation flow of prepaid cards, and theWeekly Delivery of Direct Prepaid Mail Cards.

I was responsible for research and generating content to be used for promotion of ListenLoop. •Content Management - Delivering content and information for the blog, campaigns, LinkedIn, and other appropriate channels. •Responsible for maintaining and updating ListenLoop’s blog, Twitter, Facebook page and LinkedIn.

Certified in Information Technology Infrastructure Library (ITIL)Worked within the consulting group with major clients including HSBC and UBS Wealth Management. Trained in thefollowing: Oracle SQL, PL/SQL, Excel VBA, Business Analysis, APM Project Management, ITIL certification, Unix, and Solaris.

▪ Collaborated with offshore teams to attain client data and generate reconciliation reports; compared datafrom various internal onboarding credit and trade systems with known customer profiles.▪ Ensured external business controls were met prior to internal business controls by regularly running Dodd Franktracker reports.▪ Presented reconciliation report to the KYC Services team to push the bank’s enhance due diligence policy.▪ Monitored the policies that maintained all compliance, operational risk controls, and regulatory standards.

▪ Worked within the UBS Americas Wealth Management Division to fix administration issues; supported 500+ endusers nationwide.▪ Managed the end user testing for the Windows 7 application deployment branch wide.▪ Provided third-level application support of proprietary UBS and Microsoft software; developed Excel-basedreporting outlining users’ system data.

•Provided IT support to several NYU professors and deans. He customized and configured the standard supply chain software to suit the client’s needs. •Helped repairing faculty software and hardware problem. This involved in depth knowledge of the platform and its capabilities as well as the ability to deploy images and software on faculty computers and deliver safely and computer securely to various locations. It also required the ability to learn quickly and adapt to new technologies and issues.

10+ peer employees, Making sure the lab are secure. First & second level troubleshooting of software and hardware.

• Manage 21 Computer labs, 180+ peer employees, averaging 100+ shifts daily. Interview, hiring and training new lab assistants, staff scheduling, making sure labs are secure at all time.• First & second level troubleshooting of software and hardware.• Coordinating with various sources on campus (technical coops, campus safety, FMS, college administrators, faculty). • Maintaining internal website. • Communicating procedures and operational processes to all lab staff.• Writing design documentation about the processes, procedures and operations

Help Students learn English and teach them about the American culture

Clean equipment, attend to customers and students, maintain safety regulations

Built and managed databases, answered calls, clerical work

Answered phones and made deliveries