• Overall responsibility for the UKI Professional Services Delivery Practice client base and Project Portfolio across all ERP products within the Manufacturing, Supply Chain and Distribution channels, establishing the direction of the Delivery Team, ensuring successful delivery of services, achievement of annual revenue targets and driving growth. Acting as high-level client escalation contact for professional services.• Responsible for the communication of expectations in relation to key… Show more • Overall responsibility for the UKI Professional Services Delivery Practice client base and Project Portfolio across all ERP products within the Manufacturing, Supply Chain and Distribution channels, establishing the direction of the Delivery Team, ensuring successful delivery of services, achievement of annual revenue targets and driving growth. Acting as high-level client escalation contact for professional services.• Responsible for the communication of expectations in relation to key business metrics such as project velocity, resource utilisation, revenue generation, client satisfaction, and employee education.• Lead the planning and execution of consulting engagements including resource planning and client relationship management.• Managing resource demand and capacity for practice resources, shared regional resources and sub-contractors, whilst increasing capacity when required through the recruitment of permanent and contract resource.• Experience in leading pre-sales presentations, taking the prospect on the implementation journey and ensuring expectations are set on the critical factors for a successful implementation.• Co-author of the Rapid Delivery Framework agile methodology. The objective of which being, to reduce the total cost of ownership and maximise the time to value for clients.• Manage the team responsible for the roll out of project delivery techniques to accelerate backlog consumption, ensure project velocity and increase revenue.• Focus the team on methods to optimise resource utilisation whilst ensuring client satisfaction is of primary importance.• Work closely with Senior Leaders globally to align and improve the delivery of services to meet strategic goals.• Directing the team to achieve Epicor’s strategic goal to be the SaaS Cloud vendor of choice in the markets we serve, through the accelerated migration of existing Epicor clients and the adoption of new clients into the Epicor SaaS Cloud model. Show less

• EMEA Lead within the International PMO advancing implementation methodologies, developed best practice initiatives, established performance standards, and delivered corporate strategies to transform the implementation of ERP projects to increase the value proposition to clients.• Mentoring and coaching EMEA Project Managers whilst auditing their portfolio to ensure adherence to the corporate implementation methodology. • Project and Programme Management of escalated, complex, large… Show more • EMEA Lead within the International PMO advancing implementation methodologies, developed best practice initiatives, established performance standards, and delivered corporate strategies to transform the implementation of ERP projects to increase the value proposition to clients.• Mentoring and coaching EMEA Project Managers whilst auditing their portfolio to ensure adherence to the corporate implementation methodology. • Project and Programme Management of escalated, complex, large, or strategic client projects Show less

• Sole responsibility for the management of multiple enterprise ERP Implementations simultaneously from SOW signature through to deployment whilst ensuring the highest level of client satisfaction by managing expectations and delivering to the agreed project scope.• Leading professional, multi skilled and experienced business consultants in an international matrix organisation both in person and remotely. to deliver projects, on time, on budget and to the agreed scope • Status reporting… Show more • Sole responsibility for the management of multiple enterprise ERP Implementations simultaneously from SOW signature through to deployment whilst ensuring the highest level of client satisfaction by managing expectations and delivering to the agreed project scope.• Leading professional, multi skilled and experienced business consultants in an international matrix organisation both in person and remotely. to deliver projects, on time, on budget and to the agreed scope • Status reporting of personal project portfolio including discrete manufacturing, process manufacturing and distribution ERP implementations and upgrades managing risks and issues whilst proactively taking advantage of opportunities. Show less

• Direct leadership and budget owner for the IT function of an international supply chain and distribution group operating 24/7/365. Full responsibility for software, infrastructure, and application teams of multi-disciplined IT professionals, across multiple sites in the UK. Directing major change programs and accountable for the delivery of high quality IT solutions and formalising best practice ITIL processes• Directed groupwide infrastructure upgrades, server deployments, and… Show more • Direct leadership and budget owner for the IT function of an international supply chain and distribution group operating 24/7/365. Full responsibility for software, infrastructure, and application teams of multi-disciplined IT professionals, across multiple sites in the UK. Directing major change programs and accountable for the delivery of high quality IT solutions and formalising best practice ITIL processes• Directed groupwide infrastructure upgrades, server deployments, and effective management of risk including business continuity and disaster recovery to ensure highly available and scalable IT System.• Integration of numerous company acquisitions into the group, aligning IT strategies and managing security hazards during migration.• Spearheaded the launch of the group’s retail chain, including flagship stores in two major UK cities, including solution selection, design, store deployment and store support. Show less

• Assembled and directed the group’s first Software Development team recruiting specialist resources responsible for designing and building software solutions required by key business stakeholders .• Advised senior management on the groups software systems strategy and generated a backlog of enhancements to support the groups continuous innovation whilst being aware of their implications on profit, loss, cash flow and other financial parameters. • Established departmental policies… Show more • Assembled and directed the group’s first Software Development team recruiting specialist resources responsible for designing and building software solutions required by key business stakeholders .• Advised senior management on the groups software systems strategy and generated a backlog of enhancements to support the groups continuous innovation whilst being aware of their implications on profit, loss, cash flow and other financial parameters. • Established departmental policies, practices, and procedures that had a significant impact on the organisation's long-term success. Show less

• Implementation lead on simultaneous projects, to deliver ERP, WMS, E-Commerce, and integration solutions to B2B and B2C online retailers, Highstreet retailers, Supply Chain Distributers and Direct Marketing retailers with the responsibility for performing implementation tasks and producing quality deliverables throughout the project lifecycle.• Performed detailed discovery and process mapping workshops to capturing client specific functionality requirements and deliver expert prescribed… Show more • Implementation lead on simultaneous projects, to deliver ERP, WMS, E-Commerce, and integration solutions to B2B and B2C online retailers, Highstreet retailers, Supply Chain Distributers and Direct Marketing retailers with the responsibility for performing implementation tasks and producing quality deliverables throughout the project lifecycle.• Performed detailed discovery and process mapping workshops to capturing client specific functionality requirements and deliver expert prescribed education to optimise business processes, delivering cost savings and efficiently gains.• Identified issues and proactively managed risks to ensure that project deliverables were completed in line with the project timeline and Statement of works to ensure the highest level of overall client satisfaction. Show less

• Prioritised cases and projects to undertake problem identification and expert guidance for solutioning advanced/critical cases independently to ensure the highest level of overall client satisfaction.• Assisted with development of processes and techniques to gather, track and triage issues; assess their validity and routes to the appropriate team.• Collaborated with product development helping to design develop and implement corrective and improvement solutions, product fixes and… Show more • Prioritised cases and projects to undertake problem identification and expert guidance for solutioning advanced/critical cases independently to ensure the highest level of overall client satisfaction.• Assisted with development of processes and techniques to gather, track and triage issues; assess their validity and routes to the appropriate team.• Collaborated with product development helping to design develop and implement corrective and improvement solutions, product fixes and solutions to recurring client issues and improve products. Show less