Chris Pike Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Key Highlights:Led Agiro from entry partner status to Premier Partner Status in record timeMaintain strong client partnerships reflected in a consistent 5/5 CSAT score and a 10/10 Net Promoter ScoreKey Responsibilities:Strategic Leadership - Develop and execute a comprehensive ServiceNow strategy aligned with business objectives, ensuring optimal.

Sydney, New South Wales, Australia

• Selected as one of three in the company to attend Knowledge 2019 conference in Los Vegas in recognition of my contribution to the business
• Mentor and manage the NSW Technical Team of 6
• Implemented process improvement around technical aspects of project delivery and standards in line with Agile methodology
• Responsible for Quality Assurance reviews of technical Story solutions prior to implementation to maintain company best practice
• Maintained a personal high customer billable utilisation rate across a number of client engagements while managing a team.Customer Achievements:
• Designed a complex custom application for a major Australian Teleco provider involving several integrations using SOAP, REST, JDBC and Excel. Customer was extremely happy with the result and the process owner was very.

Sydney, Australia

• Created and reviewed Solution Design documents
• Investigated new features on the ServiceNow platform and developed potential POC for demos with customers predominantly around the Cloud Management, ITOM and DevOps with ITSM
• Recognised as the go-to person for integrations with Azure, Microsoft applications such as SCCM for discovery and software deployment, on-premise AD and Exchange Servers and O365.
• Setup the first live customer in Australia to use ServiceNow SSO and User Provisioning with O365
• Worked closely with new and existing customers to help them realise the value gain from ServiceNow be that monetary or visibility across the business
• Led workshops to understand the customers current processes and requirements and the best way to translate or uplift these to fit into ServiceNow standards

Sydney, Australia

• Technical lead for on-boarding new clients and migrating existing clients to our fully hosted Citrix and Azure offering. Working closely with the pre-sales team, I’m responsible for gathering the client’s requirements.
• Designed and built a multi-tenant hosted Citrix solution, migrating new and existing clients from their current on premise solutions
• Using classic deployment with Cloud Services within Microsoft Azure, designed and built the initial infrastructure, storage accounts, virtual networks etc, on which I implemented a second multi-tenant Citrix solution.
• Lead the build and implementation of a second dedicated Azure and Citrix environment on the newer Azure Resource Manager model
• Ongoing implementation of proactive maintenance and development of the Azure and Citrix platform with the latest improvements (e.g. MCS).

Sydney, Australia

• Employee of the year 2013Projects including:
• On premise entire domain upgrades using Hyper-V 2012 R2 and Exchange 2013
• Hosted exchange migrations
• On premise to cloud migration
• Design and implementation of multi-tenant software as a service solution using XenApp 6.5 and XenApp 7.5Roles and Responsibility have included:
• Strategic Reviews for customers

Manchester, United Kingdom

• The core purpose of my role was to provision, support and maintain the internal IT systems and infrastructure, whilst investigating and supporting plans for improvements to the environment and managing implementation.
• Internal Citrix farm rebuild.
• Investigate Citrix XenApp 6 farm consolidation for remote PC World Business stores across the UK.
• Implementation of Citrix application access through iPads and iPhones.
• Completion of a cross domain migration of Exchange 2003 to Exchange 2010
• Investigation of internal domain migration

• In this role I was responsible for managing and maintaining the entire ICT infrastructure. I completed a full upgrade of the IT infrastructure along with some other large projects including:
• Purchase and maintenance of an EMC CX4-120 SAN
• VMWare ESX 3.5 which I have since upgraded to vSphere
• Microsoft OCS 2007 R2 for presence and phone integration
• Transition of Exchange 2003 to Exchange 2010
• Upgrade of Citrix Presentation Server 4.0 to XenApp

Within the first few months in this role I had sent to tender and provisioned the EMC CX4-120 SAN to support the current housing application and future expansion. Four months after this I proposed the purchase of VMWare 3.5 which has been implemented to great success. With this role I have to stay up to date with the latest technology and provide proof of.

Dataplex Systems provide IT solutions to many companies across the country. My role was to provide remote support via the service desk to these different sites which predominantly focused on infrastructure server support. I had to deal with a wide range of general Microsoft Office questions and more specialised questions based on Citrix or server side.

Bachelor’S Degree, Computing, 1St Class Bsc With Hons

1st Class BSc with Hons

A-Level, Information Systems

Activities and Societies: ‘A2’ Levels: Computing ( B ), Physics ( C ) ‘AS’ Levels: Chemistry ( C )