Pil Melanie Minerth Email & Phone Number

Albert Park, Victoria, Australia

Albert Park, Victoria, Australia

Sales Executive

Albert Park, Victoria, Australia

Melbourne, Australia

Excellent communication and first-class customer service skills make Pil a perfect fit to The Agency’s clientele needs and her colleagues’. Her positive personality and upbeat outlook makes her a pleasure to do business with in her Concierge role.Innate attention to detail and organisational skills are essential to her role as she builds lasting relationships while ensuring each property campaign runs as smoothly as possible.Pil’s background in luxury retail as a leader and manager of multiple sales teams, which requires great empathy for others, complements her continuous pursuit for improvement and excellence. Growing up in Copenhagen, Denmark, she now enjoys living locally in the bayside area and her interest in fitness, Australian history and interior design blends beautifully with her life in real estate.

19/15 Williams Street, Melbourne 3000 Vic

• Supported partners, managers and other team members with diary management and meeting room bookings.• Greeted and directed stakeholders with the highest standard of customer service.• Operated busy Skype for Business switchboard, answered queries and liaised with stakeholders.• Assisted with administrative tasks such as drafting correspondence and organising mail/couriers.Accomplishments:• Helped team transition to new meeting room booking software, Condeco.

525 Church Street, Richmond 3121 Vic

• Led team of 6 while managing own client portfolio and supporting general manager. • Ensured that customer service exceeded quality standards and encouraged efficient communication for a success driven team. • Responsible for monitoring performance, rostering, visual merchandising, after-sales service, OH&S and all other aspects of retail operations. • Built relationships between different internal stakeholders and with both loyal and prospect clients.Accomplishments:• Exceeded individual and store sales target in first month of employment. • Successfully executed new product launch plan and enabled team members through extensive training.• Analysed foot traffic and improved customer service while meeting staff budget.

139 Collins St, Melbourne 3000 Vic

• Provided effective leadership and acted as a role model to achieve high customer satisfaction.• Managed up to 25 staff and sales in a fast-paced retail environment. • Tailored communication to suit a range of stakeholders to enhance team performance.• Gathered feedback from clients and implemented new sales floor coordination program.• Daily tasks included high quality customer service, operational management, developing and managing sales strategies, coaching, rostering, stock management, after-sales service and collaborating with call centre.Accomplishments:• Collated client feedback and continually improved sales strategy and store layout/experience.• Reviewed staff performance and encouraged professional development.• Achieved >15% year on year revenue growth in 2016.

139 Collins St, Melbourne 3000 Vic

• Represented company as an ambassador of the brand and embodied the values and purpose daily.• Coached and developed the team while building store’s VIP client portfolio. • Supported store manager in daily operational and administrative duties.• Maintained relationships with key stakeholders while undergoing refurbishment and expansion of the store in 2015. • Managed the store’s women’s collections and implemented action plans to drive sales of new clothing category.Accomplishments:• Successfully built brand awareness and recruited new clients with clothing category through hosting events and private appointments.• Significantly improved sales year on year despite in periods operating with only half the size of original store due to major refurbishment.• Selected to attend Brand Values training at LV Paris head office and original workshop in Asnières, France.

139 Collins St, Melbourne 3000 Vic

• Coached team members and conveyed knowledge in gemstones using my GIA Diamond Essentials Certificate. • Grew client database and co-hosted appointments for new high potential and existing clients. • Expert representative for the brand at international High Jewellery event in 2015. • Worked closely with management on producing specialised training programs/presentations and mentored team members for success and improvement.Accomplishments:• Surpassed targets at international High Jewellery event held, especially for Australian clients.• Attended gemstone training in Singapore at JDMIS and LV Asia Pacific head office.• Assisted with grand opening of renovated store in Brisbane and set up new Watches & Fine Jewellery category.

Mayfair, London

Sydney

Melbourne, Australia

139 Collins St, Melbourne 3000 Vic

Harrods, London

Certificate Iv, Leadership And Management

Agent'S Representative Licence, Real Estate

Diamond Essentials, Diamonds

Business Administration And Management, General

High School Diploma, English Language And Literature, General

STX Final Examination taken