Suresh Pillai Email & Phone Number

Experienced Senior Executive Driving Business Success Through Technology. 20+ years of proven success in leading customer success teams and leveraging technology to solve complex business challenges.Key Strengths:➤ Retail Domain Knowledge: 15+ years of experience leading transformational programs at 100+ retailers based in US, LATAM and EU region. Programs involved solution assessment, solution design, implementation, solution audit, testing (SIT, E2E, UAT), managed solution and post-production support. ➤ Customer-Centric Focus: Prioritizing strong client relationships, understanding unique needs, and delivering innovative SaaS/AI/IBM Sterling portfolio (OMS, WMS, CC, Stores, OMOC)/Manhattan WMS solutions for retail that create value.➤ Strategic Thinking: Crafting data-driven roadmaps and execution strategies that align with organizational objectives, achieving long-term success ➤ Transformational Leadership: Leveraging people, processes and technology (Packaged applications, AI and SaaS) to solve complex business challenges and improve efficiency➤Global Delivery: Managing geographically dispersed teams and expanding global delivery capability to ensure seamless operations and great customer experience.Core Functional Areas: IBM Sterling Omni Channel Solutions, Warehouse management solutions (Sterling and Manhattan), Call Center Management, Tax and payment solutions, Digital SCM, Digital Commerce, AI/ML-based solutions(Azure AIML Studio). SaaS (Migration, Sales, and Onboarding), Containerization, Container management (RHOCP), Reports &. Dashboards, RPA-based automation, Process improvements, Driving product innovation via cross-team collaboration (Eng, Customer, Sales, and product management), Team development using 3C (Connection, culture, and camaraderie), Offshore expansion, 24x5 delivery model and Customer/Client management.

Listed skills include Leadership, E Commerce, Consulting, Multi Channel Retail, and 37 others.