As a project manager - Manages teams of designers, Hmong seamstresses, and clients for B2B projects- Designs and coordinates production of sustainable fashion products for businesses and organizationsAs a service designer and customer service support - Designing service journeys for online repairing services

- Assist in conducting usability testing to evaluate the effectiveness of design solutions and identify areas for improvement- Design user interfaces that align with the client's corporate identity while prioritizing user-centricity and catering to the needs of multiple stakeholders- Assist in facilitating design thinking workshops- Develop low-fidelity wireframes and prototypes for specific features to enable rapid testing during a sprint

- Conducting user research to understand customer needs, preferences, and pain points.- Designing and optimizing the customer journey to improve the user experience, from the initial browsing and shopping process to the post-purchase experience.- Creating user personas and customer journey maps to guide the design process.- Creating service blue print : Mapping out the interactions between the various components of the service and identifying areas for improvement or potential bottlenecks & creating a visual representation to communicate across different teams

- Creating manuals for farmers and app users to help them understand and use the technology developed by the company- Designed visually appealing layouts and graphics for the manuals- Designed graphics and layouts for social media posts