Pim Sam Email & Phone Number

Hoorn, Nh, Nl

Hoofddorp, North Holland, Netherlands

Hoorn, North Holland, Netherlands

Hoorn, North Holland, Netherlands

Hoorn, North Holland, Netherlands

Hoorn, North Holland, Netherlands

As Customer Support Department we play an important role in solving disruptions as quickly and efficiently as possible. We maintain the Systems and Applications of our customers to make sure they are well protected and always up to date.

Alphen Aan Den Rijn

As Customer Support Manager we provide with 7 Technical Support Engineers and 5 Application Specialists the best customer support possible. These high skilled teams do this with full dedication and a lot of effort to make sure our instruments will generate accurate results with exceptional quality in a faster turnaround time. This is our goal because we understand that, from the first sign to a diagnose, it is an unsettling journey for a person and their loved ones. Do you want to see where Sakura stands for? Please watch our brand story movie.How does it look like in practise? See our Ahead of time movie

Alphen Aan Den Rijn

In my role as Technical Support Manager, I Manage a team of seven highly motivated Technical Support Engineers who are aiming for the best second line support possible. We do this by constantly making the most recent technical information available for our European Field Service Engineers, monitoring and proactively analysing our instrument portfolio throughout their lifecycle, provide technical training to our RBU''s, Distributors and provide technical onsite assistance on customer location when necessary. Coaching, mid / end of year reviews and personal development makes it possible to steer this team towards a very high customer satisfaction level. As a member of the Middle Management Team I am actively involved in translating the strategic goals to operational ones.

Schiphol-Rijk, Schiphol-Zuidoost, Provincie Noord-Holland, Nederland

In my role as Hardware Support Manager, I was responsible for providing the right information to the European Field Engineers and improving the Ricoh products throughout EMEA. I managed a team of six technical product managers who provided 3rd line Technical Support and escalation handling for our EMEA Direct Channel Operating Companies.They took care of preparation of product launches, arrival inspections, field tests and technical document review/adjustments.As a member of the Management Team I was actively involved in creating plans to move forward in line with Ricoh Global & EMEA HQ Strategy and as a member of the Ricoh European Works council I was involved in making decisions to assure good working conditions for our employees within the Netherlands Headquarter.

Amersfoort

I worked at Extron Electronics as a Repair Center Supervisor.Extron manufactures computer-video interfaces, switchers, configurable control systems, distribution amplifiers, computer-video scan converters, scalers, signal processing equipment, and high resolution cables. These products are used to integrate computer, video, and audio into presentation displays for today's boardrooms, presentation/training centers, university lecture halls, and other applications.The responsibility of a Repair Center Supervisor is to supervise test technicians and rework assemblers, communicate with internal departments on customer related product technical issues, Ensure that the department internal procedures are followed,secure the quality, quantity and continuity of departmental function,meet and exceed the commitments made with other departments,signals points for improvement and report them to management, assign work and daily prioritization's for the department, responsible for monthly report for upper management,Maintain: * high quality standards with minimum turnaround time for repairs * sustainable low work backlog * maximum customer satisfaction

Diemen

As European Technical Support Specialist you are responsible for all technical support to dealers within EMEA. A part of this role is to provide technical support by phone / e-mail and onsite, create or re-translate technical documentation for the field, provide technical training to the dealers. Building up, attending and taking down exhibitions etc.

Amsterdam Area, Netherlands

As Service Manager I was responsible for six service engineers, two service office staff employees and a logistician. My daily work consist of monitoring the Service Level Agreements, customer visits for reviewing the service / product performance, pricing of service contract, coaching, conducting midyear / end year reviews, pop, performance and assessment interviews, improving processes where necessary and finding more efficient ways of working and cost savings without loosing sight of customer satisfaction. My skills were also used in the management team. As part of a project group I aimed at improving our national planning system and service management tools for all Canon Business Centers.

As a Field Service Specialist Professional Print you are responsible for all technical escalations on the professional printers in the field, trouble-shooter, coach, trainer en interlocutor between customer, account manager and service manager.

As a Field Service Specialist Color you are responsible for all technical escalations on the color printers in the field, trouble-shooter, coach, trainer en interlocutor between customer, account manager and service manager

In my role as Service Engineer color I solved technical and quality issues to the highest level of customer expectation possible.

Canon Nederland

After a thorough training in the Canon school I started as a service engineer copiers end printers in the black & white low volume. My task was to solve technical, quality faults and performed preventive maintenance.

Amsterdam

As audio / video technician I was working on a repair department where car audio systems, hifi systems, CD players, microwaves, television and video recorders on component level needed to be repaired.

Amstelveen

Repair technician of game consoles like, chess / bridge computers etc. on component level. I was also responsible for taking / sending orders from / to dealers including inventory control. In quiet periods I have made myself several times useful at the parent company Liebherr with repairing refrigerators.

Finance, General

Activities and Societies: ICM

Education record

Activities and Societies: Cothink

It Service Management

21 January 2016 ITIL Foundation V3 Certificate

Education record

Education record

Mhbo, Middle Management

Diploma behaald in juni 2012

Mbo, Pc Hardware En Software (Mbo Niveau)

Hbo, Data Communicatie En Netwerken (Hbo Niveau)

Electrical, Electronic And Communications Engineering Technology/Technician, Mbo

Activities and Societies: Basis Electronica

Electrical, Electronic And Communications Engineering Technology/Technician

Electrical And Electronics Engineering

Education record