Pin-Wei Wu Email & Phone Number

Stockholm, Se

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

- Manage post-sales operations, handling inquiries on registrations, rebookings, invoices, and logistics via email and phone.- Drive sales by proactively engaging potential and existing customers through phone and email communications.- Own onboarding processes to enhance customer retention and satisfaction.- Oversee CRM database management and sales reporting for accurate registration and revenue tracking.- Collaborate with Sales and Facilitation teams for course deliveries and actively contribute to customer satisfaction improvement initiatives.

Stockholm, Stockholm County, Sweden

-Administered software, hardware, and invoice/receipt management while providing IT support and overseeing office maintenance and facilities. Ensured smooth operations.-Organized Stockholm product showroom, implementing inventory control procedures and shipment tracking. Supported increased showcase capacity.-Provided ongoing product updates and photography for e-commerce channel. Reviewed newsletters for accuracy and brand alignment pre-distribution.-Created sales materials and presentations for product launches. Provided organization and administrative support to a key executive.

Stockholm, Stockholm County, Sweden

Customer Develop Department- GB Glace, Ben & Jerry's, Magnum-Managed e-commerce operations on popular food delivery platforms (Foodora, Wolt, Uber Eats) to optimize menus, drive customer acquisition, and increase efficiency.-Created visually appealing marketing assets for Facebook and Instagram campaigns, leading to increased brand awareness and sales.-Successfully planned and executed a gift set for top customers, resulting in increased loyalty and repeat business.-Organized a team-building event and factory tour that enriched our knowledge about our products, enhanced communication, motivation, and strengthened team relationships.-Efficiently coordinated marketing campaign distribution to concessionaires across Sweden using Argus software, resulting in increased sales of products.

Stockholm County, Sweden

-Developed and executed highly effective digital marketing strategies and tactics that resulted in a record-breaking number of product sales in Taiwan's marketing history.-Created a comprehensive online product guide to improve customer engagement and satisfaction. -Directed project coordination and managed a team of four new marketing hires, providing training and education on onboarding and offboarding processes. -Ensured accurate and timely updates of the official website, including pricing, images, and campaigns, resulting in a flawless online store experience.-Coordinated company-branded merchandise for internal employees, fostering a strong sense of team spirit and pride.

Stockholm, Stockholm County, Sweden

-Improved online visibility and increased Taiwanese sales by 58% through successful SEO strategies and digital transformation projects.-Managed influencer marketing collaborations, resulting in enhanced brand awareness and increased sales.-Ensured accurate inventory management through close collaboration with the warehouse in China, reducing stockouts by 95% and improving product availability for customers.-Created engaging newsletters to promote marketing campaigns and increase customer engagement.

-Managed a team of 25+ employees to ensure on-time arrival, attendance, and high performance standards, while overseeing talent acquisition, recruitment, and onboarding training and assisting with payroll preparation.-Ensured daily operations, including office supplies, equipment, and vendor management, ran smoothly, resulting in a seamless running school.-Boosted customer satisfaction levels by delivering exceptional customer service, leading to an increase in repeat customers and positive feedback.-Utilized email marketing techniques to successfully promote and increase sales of Chinese courses by 30%, leading to increased revenue and profit margins.

Taoyuan

-Streamlined management of 100+ daily phone calls with a keen focus on accuracy, confidentiality, and clear communication. -Delivered exceptional guest experiences as the first point of contact, resulting in consistently high 98-100% client satisfaction rates. -Efficiently managed 200+ guest bookings and reservations, proactively mitigating potential confusion by promptly canceling reservations when necessary. -Maintained organized daily logs and ensured seamless communication of pertinent guest information to next-shift team members. -Demonstrated quick thinking and sound judgment in emergency situations, effectively coordinating with police and ambulance services when needed.

Bachelor'S Degree, Marketing Management

High School Diploma, Department Of Applied Japanese