Pinak Dutta Email & Phone Number

Managing the end to end delivery for mission critical programs to drive sales excellence, implementation specialist for AI driven sales and service processes. Responsible for managing statement of works to adhere to mission budget goals.Overseeing the implementation, customisation, and optimization of Salesforce solutions including managing project timelines, budgets, and resources, collaborating with cross-functional teams such as sales, marketing, and IT, ensuring alignment with business objectives, defining project scope, and ensuring successful delivery of Salesforce initiatives. Additionally, responsible for providing leadership and guidance to project teams, and driving user adoption and training efforts.

India

Managing the entire delivery of the Account including multiple projects. Expertise into techno functional delivery and P&L management. Managing business deliveries across onsite and offsite sites. Primarily involved in Salesforce Based development and support based programs.

Noida Area, India

Managing projects by providing effective solutions, implementing agile practices, and working through collaboration to achieve larger organizational goals. Managing the implementation of projects involving Salesforce, Einstein Analytics, Service & Sales Cloud, CPQ/Billing, Oracle, SAP, Talend, DocuSign, Adobe Sign, LWC, App Exchange Projects, and Data Migration with strong attention to strategy, implementation, and delegation. Helping Organizations and Processes to adopt Agile practices, Actively work in Scrum Master roles to lead Scrum-Ban teams.

Gurgaon

Working within the PMO group to implement Salesforce for different Business Units. Implemented the Customer Service division using Salesforce Service cloud with integration with legacy systems. Implemented projects to - Migrate and automate the reporting Architecture of different business units using PowerBi, Integration of Salesforce with AWS-based systems for Legal Media storage, Automated Text extraction from PDF files for business processing using Ephesoft and SAS. Responsible for implementing Agile practices, Stakeholder communication and to monitor the entire project lifecycle.

Gurgaon, India

Primarily responsible for managing a team of 10+ Data Analysts to develop Systemic QA for the Software Applications. The Systemic QA checked for any anomalies in the Software applications against the Credit Industry guidelines and Laws. The Systemic QA led to 100% coverage of the transnational volume audit and monitoring. This further led to representation of this Monitoring Product to the Board and the CFPB council as results of the organization towards adhering to guidelines and Laws.

Gurgaon, India

Responsible for Developing a Team of 6 Data Analysts for developing SAS codes for Systemic QA and Automation of Business processes. This enabled the organization to move from Manual monitoring to systemic monitoring. This also enabled the business processes to automate several manual processing or manual work there by enabling the organization to deploy resources at more vital profitable areas areas.

Gurgaon, India

Test case creation, test suite preparation, test data, ensuring releases comply to data quality checks, Check compliance of the transactions processed by legal specialists, calibration on par with the credit industry law and regulatory framework in USA, continuous work towards process improvement on lines of SIx sigma methodologies and also work towards waste reduction using lean principles

Master Of Business Administration - Mba, Information Technology, A

Activities and Societies: Cross Country Industry Orientation

Master'S Degree, Computer Science, First

Activities and Societies: MCA, PHDJava application development Use of statistics in computer applications Project Management C and C++.

Bachelor Of Computer Application, Computer Application

Activities and Societies: MCA, PHDMCA

Class X, Computer Science, A+

ICSE Board

Class 7, Computer Science, A+

Activities and Societies: Annual ChirtsmasCLass 7