Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed and Developed Dashboard to monitor case activities based on geography.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Extensively worked on Process Builder in Creating New Records, Post to Chatter, Email Alerts, Submit for Approvals, and Update Related Records.
• Maintained security such as user accounts, sharing rules, permission sets, user roles and profiles, field level security, public groups, list views etc.
• Assisted Web to lead, Email to case, Web to case, customized case page layouts and case assignment rules.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings.

Extensively involved in business requirement gathering and Design of process flows and objects.• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.• Created page layouts to organize fields, related list and other details on a record detail and edit page.• Designed and customized Visualforce pages using extension controllers, custom controllers and standard controllers.• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.• Proactively created Apex Triggers and Apex classes and developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.• Developed Apex triggers, asynchronous classes and test methods to achieve user’s desired functionality.• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.• Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.• Created various profiles and configured the permissions based on the organizational hierarchy.