Pinal H. Email & Phone Number

Toronto, On, Ca

Ontario, Canada

● Troubleshooted equipment issues and implemented corrective actions, leading to a 30 % reduction in downtime and minimizing production disruptions.● Established quality control measures and conducted quality assurance checks to maintain product integrity, resulting in a 25% decrease in rework and scrap rates.● Facilitated training and support to production team members, resulting in 100% proficiency in SMT programming and process execution.● Identified opportunities for continuous improvement and pioneered new functions to streamline workflows, resulting in a 20% increase in productivity.● Incorporated VBA software to automate tasks and simplify bill of materials management, reducing data processing time by 40%.● Developed SMT processes to improve product quality and consistency, achieving a 10% decrease in defect rates and ensuring compliance with quality standards.● Conducted system integration activities and user acceptance testing, ensuring seamless implementation of system changes and updates.

Ontario, Canada

● Operated forklift equipment in unloading trucks, sorting packages, and preparing items for shipment, optimizing the loading process, and reducing loading time by 25%.● Formulated scanning equipment to track and record product information, maintaining inventory accuracy with a 99% scanning accuracy rate.● Controlled warehouse operations, leading to a 15% increase in efficiency and productivity through proactive inventory management and process improvement initiatives.● Captured troubleshooting and technical support to resolve 200+ customer inquiries per week, achieving a 95% first-contact resolution rate.● Targeted ServiceNow ticketing system to track, manage, and document customer issues, resulting in a 30% reduction in resolution time

India

● Conducted systems analysis and troubleshooting, reducing system downtime by 80%, ensuring uninterrupted operations and saving an estimated 120 hours annually.● Took charge of software installations and system administration, ensuring optimal system functionality, and providing technical support to end-users.● Conferred with clients to identify requirements and assess security risks, ensuring alignment with organisational goals and reducing security vulnerabilities by 25%.● Applied encryption protocols and managed keys, maintaining data security at rest and in transit, achieving a 20% improvement in data security measures.● Integrated third-party APIs, improving system functionality by 25% and expanding application capabilities to offer users a more enriched experience.● Delivered post-production support to clients and facilitated seamless integration with hardware design and development teams, ensuring client satisfaction and successful project execution.● Supported ERP implementation, streamlining business processes, and improving resource management efficiency by 20%, leading to a 15% reduction in operational costs.