• Increased the year-over-year sales by 5% maintaining customer satisfaction score close to 95%.• Excelled the customer satisfaction retained the customer-for-life.• Served customers shipping needs both within United States, and world wide using supported shipping careers like FedEx, DHL, UPS, and USPS.• Processed all in-store transactions using the franchised Point-Of-Sale, and processed all credit card transactions using merchant terminal.• Successfully performed duties including but not limited to packaging, shipping, mailbox, U-Haul rental, employee management, inventory management, book keeping, bi-weekly payroll and quarterly/yearly tax dues and payment using small business software – Intuit Quick Book.• Efficiently managed all customer employees needs servicing them either in-person or e-mail or phone.• Managed marketing of the business both, local needs and online including social media, Yelp, etc. and to build different in-store as well as online promotions.• Maintained all customer needs, complains, shipping as well as transaction disputes and their resolution in detail utilizing tools like Microsoft Excel, Microsoft Work, etc. for employees as a learning tool and to circumvent.• Successfully planned, configured and managed in-store network using Microsoft Windows comprising of Copy/Print/Fax Machines, multiple workstations and a work station for computer rental. Fax Machines and prepares workstations using standard images • Hired, trained and mentor employees to meet the weekly, monthly and yearly goals.

• Managed and Maintained the all different transactions including vendors on book keeping software, Intuit Quick Book• Project the expected expense for the upcoming school year• Generated different reports to cater the needs and also maintained overall Profit and Loss on Microsoft Excel• Represented the overall Profit and Loss as well as the monthly treasury report to School Board, Parent Faculty Committee and all school parents who attended the monthly meeting• Allocated, assigned and distributed fund money to different school events and Parent Faculty Committee contributed student’s enrichment program.

• Resolved customer issues to customer's satisfaction by maintaining an action plan for the resolution, initiating and tracking problem assignment to technical resources, and updating customer on issue status using Scout Agent Software. • Managed entire client software installation, searching data/ adding / manipulation / creating support tickets / updating support tickets / issue license service tickets on ONYX customer centre software. • Diagnosed, reproduced/tested and resolved issues with Embarcadero tool’s (ER/Studio, RapidSQL & DBArtisan) as well as database connectivity issues, query’s etc. • Managed all the modeling, reverse engineering of database data, repository and compared & Merged issues using in-house software ERStudio.• Maintained ownership and tracked open issues to resolution using JIRA bug tracking tool. • Tracked details of each case in our Customer Relations Management (CRM) and also articulate the test cases for management when necessary.• Defined, coordinated, and prioritized customer feedback and ideas into engineering requirements for future enhancements to the software. • Worked closely with Engineering to implement the enhancement and also working closely to Customer Relationship Managers.• Issued licensing with the help of Embarcadero license generator software.• Demonstrated strong organizational skills, ability to prioritize tasks, highly motivated, worked independently and always met the deadlines.

Business now-a-days is totally based on website. And customers are also pleased to do business online like buying products, giving feedback about the products, etc. So, all the business like Furniture, electronics, etc. need to have almost all products to be demonstrated which helps customers in selection of specific products according to the necessity and availability of the product online or in store.Responsibilities: Responsible for planning, analysis and design of the application.Tools Used:JavaScript, HTML, MS FrontPage.