Owner
Current• Increased the year-over-year sales by 5% maintaining customer satisfaction score close to 95%.• Excelled the customer satisfaction retained the customer-for-life.• Served customers shipping needs both within United States, and world wide using supported shipping careers like FedEx, DHL, UPS, and USPS.• Processed all in-store transactions using the franchised Point-Of-Sale, and processed all credit card transactions using merchant terminal.• Successfully performed duties including but not limited to packaging, shipping, mailbox, U-Haul rental, employee management, inventory management, book keeping, bi-weekly payroll and quarterly/yearly tax dues and payment using small business software – Intuit Quick Book.• Efficiently managed all customer employees needs servicing them either in-person or e-mail or phone.• Managed marketing of the business both, local needs and online including social media, Yelp, etc. and to build different in-store as well as online promotions.• Maintained all customer needs, complains, shipping as well as transaction disputes and their resolution in detail utilizing tools like Microsoft Excel, Microsoft Work, etc. for employees as a learning tool and to circumvent.• Successfully planned, configured and managed in-store network using Microsoft Windows comprising of Copy/Print/Fax Machines, multiple workstations and a work station for computer rental. Fax Machines and prepares workstations using standard images • Hired, trained and mentor employees to meet the weekly, monthly and yearly goals.
