Pina Pagliuca Email & Phone Number

Toronto, On, Ca

Main vendor point of contact for all Latam MDF Trade Marketing, COOP Allowances, Back-End rebates, and Price Protection activities• Responsible for set up and maintaining all price protections, and vendor rebate programs for the company• Monthly Sales Margin review and adjust low or negative margins• Reconcile balance sheet accounts and process journal entry adjustments to the P&L• Notifying all parties of new price protections, and rebate activities with details and… Show more Main vendor point of contact for all Latam MDF Trade Marketing, COOP Allowances, Back-End rebates, and Price Protection activities• Responsible for set up and maintaining all price protections, and vendor rebate programs for the company• Monthly Sales Margin review and adjust low or negative margins• Reconcile balance sheet accounts and process journal entry adjustments to the P&L• Notifying all parties of new price protections, and rebate activities with details and deadlines• Collect, and verify all customer rebate proofs to ensure accuracy before submitting claim to the vendor• Weekly GL reconciliation to ensure all rebate activities are balanced and acurate• Monthly reporting to calculate and accrue funds relating to contractual agreements for all customers• Follow-up on all claimed Vendor activities to ensure funds are received quickly and accurately• Process credit notes to customers for all contractual, price protection and vendor rebate programs• Work with AR to reconcile discrepancies relating to rebate deductions• Special projects as required by management including audit requests, year-end reconciliations and reporting Show less

Mississauga, Ontario

Full Cycle Collections - National Accounts (Wal-Mart, Loblaw, Costco, Sears, HBC) • Ensure accounts are maintained within authorized credit limits and account terms• Reconcile and resolve all customer disputes, pricing issues, or shipping discrepancies • Perform monthly reconciliation and analysis of the A/R• Review credit limits/balances and place accounts on credit hold if required • Bi-weekly reports on all Over 90 aging of portfolio and escalate issues… Show more Full Cycle Collections - National Accounts (Wal-Mart, Loblaw, Costco, Sears, HBC) • Ensure accounts are maintained within authorized credit limits and account terms• Reconcile and resolve all customer disputes, pricing issues, or shipping discrepancies • Perform monthly reconciliation and analysis of the A/R• Review credit limits/balances and place accounts on credit hold if required • Bi-weekly reports on all Over 90 aging of portfolio and escalate issues accordingly• Contact customers to secure payment and follow up on overdue balances• Request back up documentation for customers claims to investigate validity • Develop and maintain strong working relationships with external customers and internal associates• Accurately integrate all payments using GP Integration Manager 10.0 and Mass Apply• Handle customer inquiries and provide prompt resolution• Request P.O.D. for disputed shipments as requiredAdditional Responsibilities:• Additional Responsibilities:• A/R leader in testing Integration Manager and Mass Apply payment upload tools for Great Plains • Working directly with IT to identify any flaws, errors, and/or missed information before going live• Responsible for training A/R team/department on Integration Manager and Mass Apply payment upload tools and continually assisting and resolving issues that arise • Responsible for creating process documentation for both GP Integration Manager, and Mass Apply tools as well as A/R National accounts and ensure they are maintained and always current• Give assistance and support to the AR departmentRetail Web Portal Knowledge:• Wal-Mart Retail Link• HBC Vendor Portal• Loblaw Companies Vendor Portal• Costco Canada Vendor Extranet• Sears Canada Suppliers Portal Show less

• Accurately reconcile and resolve all discrepancies on customer’s accounts• Applying all cheques/wires/credit card payments to correct customer account using AS400• Handle customer inquiries and provide prompt resolution• Make collection calls and document details• Request P.O.D.’s for shipments when required• Processing chargeback resolutions, adjustments, and customer credits• Balancing and posting daily A/R batches

• Applying all cash applications accurately using JD Edwards• Responsible for all incoming cheques, and cash on a daily basis• Daily processing and balancing all wire and credit card payments and match to bank deposits• Assist Junior Accountant in monthly A/R reconciliations to bank statements• Daily balancing of batches prior to posting• Processing all chargebacks and adjustments

• Assistant to Manager and Supervisor for both Customer Service and Logistics Departments• Assist customers with orders, discrepancies, lost orders or missed appointments • Handle customer complaints and provide prompt resolution• Responsible for claims on lost and/or damaged goods• Responsible for maintaining inventory levels for our top ten revenue accounts• Various Data Entry including invoicing, receiving, and returns