- Managed a team of in-house language managers, external language service providers, and freelance linguists - Built and managed a team of over thirty freelance linguists with expertise in the Web3 field - Established industry-specific QA metrics and monitored LSP performance for translated content - Created localization workflow matrixes for various content types with different workflows, such as MTPE, MT, TEP, and TP- Run initiatives across departments to encourage team members to go above and beyond and work collaboratively with measurable outcomes - User satisfaction surveys in various local markets to get feedback from users and implement suited improvements- Other user feedback initiatives to close the feedback gap between the translation team and actual user feedback- Managed initiative programs and vendor recertification to maintain a top-notch talent pool and ensure the retention of expert linguists- Engaged in cross-functional initiatives with a focus on SEO optimization before and after translation to improve the impact and visibility of content in target markets