Responsible for Planning, Coordinating and Directing the activities inherent to the provision of the data processing service and the permanent enablement of the technological infrastructure resources in all productive and business control environments, to ensure with the information issued the criteria for timely and reliable decision making.I manage and plan IT resources. People, Processes and Technological Infrastructure, accepting the permanent change.I empower the IT team to deliver efficient results to the business. I develop and plan the systemic vision of information technology and managed services. At all levels of the organization.I oversee the implementation and updating of security, efficiency and governance standards for information technology management. I design, propose and execute the annual budget for IT investments and expenses, ensuring compliance before the Board of Directors. I show the benefits of the use of IT resources to the other business units that base their operation on the management of information or technological resources.I lead the negotiation processes in the best conditions for the acquisition of technological infrastructure and managed services.I supervise the faithful fulfillment of the service agreements with the suppliers in charge of the managed services.I supervise, control and improve the result of the score card balance to guarantee the acceptable fulfillment of the business commitments.I lead the management of new payment methods with our business partners. My role is crucial to ensure that payment processes are efficient, secure and satisfactory for all parties involved. To this end, I define clear goals and objectives for new payment methods. I establish metrics and KPIs (key performance indicators) to measure success. I develop a detailed annual plan to implement the new payment methods.

Responsible for organizing and supervising the It activity and establishing the standards of information to facilitate proper control of the work of all corporate resources.Provide advice, and work with members of the executive team to identify how information technology can help to reach the business and financial goals of the company. Develop strategies to reach the company goals, improving processes, increasing, employee productivity, and improving the quality of customer service. Guarantee that the technology of the information and the infrastructure of the network is compatible with the needs of the company.Work towards recognizing and responding to the changing technological need for resources. To develop security policies that protect the infrastructure and the data of the Company, and at the same time guarantee the privacy of the personal information of all employees.Organize a team of IT specialists to manage the IT resources of the company and to support the users in each department. I am also responsible for the Vice-Presidency of Operations, The Vice-presidency of Systems Development, and the Vice-presidency of Projects.We are constantly working towards satisfying the technological needs of the Company for information within the budgetary limits, often under pressure to reduce costs while maintaining high standards of customer service

Responsible for generating innovation, improving processes, planning and developing strategies in development of new systems for the integration of internal and external services as well as also the development of mobile applications, Web and integration of all systems of the company also Responsible for the mobile and fixed billing systems & ERP.

Responsible for generating innovation, improving processes, plan and develop strategies for best corporate performance in line with the sales and distribution departments to make their productivity more efficient by means of efficient, last generation technological resourses.

Responsible for all information systems of the bank- In charge of all the technology area of the bank for the whole country.- Analyzed and revised the technology projects of the bank.- Managed the Bank Network that included mail, print, domain (AD), OS2 and communication servers.- Executed internal projects with DB2, Sybase, MDB and Clipper databases.- Managed satellite communications Panama – Washington in coordination with MCI Communications Corp.- Participated in the project to create the Family Ministry recommending the best technologies to use for better performance.

Design and implementation of the internet servers (Database – Web Server) for the presentation of unofficial results to the media of the presidential elections of May 1999.Creator of the web page for the 1999 general elections.Novell Networks Administrator Design and implementation of the internet servers (Database – Web Server) for the referendum under the administration of President Ernesto Perez Balladares.

Responsible for the coordination, development and execution of projects for internal improvement. - Reached the objectives by creating the programs to improve the systems at the IT section.- Responsible for the follow-up of the execution of the implemented programs.- Created, programmed and published the first “Verificate” (internet system to verify the voting place for citizens for the elections) in the history of the electoral tribunal.Technical SupportResponsible for the correct performance of all PCs and servers of the institution- Developed an efficient contingency plan in case of disaster.- Coordinated PC repairs and installation nationwide.- Coordinated all repairs and installations of the servers and the data center with the service providers.- Installed and managed the first mail server (Exchange) the electoral tribunal had.- Registered the domain www.tribunal-electoral.gob.pa in the Networks Solutions site and registered the servers that would have access to the internet.- Executed structured cabling in different offices.- Installed and managed Novell Ver. 3.11 y 3.12 networks.- Configured Modems, Multiplexors, Terminal Servers, Routers, Firewalls and Switches for the data center and the different offices nationwide.- Designed, installed and managed the Windows NT network.- Managed the Electoral Tribunal website www.tribunal-electoral.gob.pa

Responsible for the delivery of counsel to clients towards the acquisition of computing, communications and backup equipment, as well as servers and Novell Networks.- Achieved sales record during my first month in the company.- Received training in Novell Networks administration.