• Facilitate seamless technical support to clients, leading product presales kick-off presentations and ensuring a smooth onboarding process for successful adoption.• Customized complex product solutions to meet specific client needs shortening the sales cycle• Develop clear product documentation for the sales team and customers, reducing common pre-sales questions and support requests.• Develop project proposals by assessing the scope, identifying business and technical requirements, designing technical architecture, and estimating effort.• Resolve customer issues with products through demonstrations and preventative solutions, increasing sales profit.• Software development, maintenance, and support. Mainly in Ruby on Rails, Vue.js, Vuex, React.js, Redux, Material UI, Bootstrap running on AWS Cloud Services, and Kubernetes.• Dedicated to developing and contributing key tools that enhance the LATAM entrepreneurial ecosystem.