Luiz Carlos Pineschi, Mba Email & Phone Number

Atlanta, Ga, Us

Suwanee, Georgia, Us

Responsible for consolidate and deploy Technical Services & Quality for new Americas region, managing and aligned with Global Team in China. Coordinate the alignment of politics across North, Central and South America, including support to all Technical Leadership Team in each Subsidiary Business Unit. It involves hundreds of technicals and thousands of Service Providers. Develop a new educational program for the whole technical community. It has been a great experience with Chinese culture and managing one of the largest global home appliances and consumer electronics manufacturer.

Armonk, New York, Ny, Us

SUMMARYI was transferred from IBM Brazil to the United States through the IBM Global IBMer Program. In the beginning, I have been responsible for administrating the skills development of more than 1,500 higher-skilled technical professionals in IBM Systems. After developing an innovative Skills Management System for the skills assessment, we incorporated it into our Business Unit. Recently responsible for the educational plan to the more than 7,000 technical professionals in the new Cognitive Support Platform (Salesforce), using Your Learning (IBM extraordinary corporate tool) structure and enabling the team to this considerable transformation. It has collaborated to maintain and improve the NPS and our high customer satisfaction.HIGHLIGHTS📌Skills Management Methodology: Developed a comprehensive skills assessment, educational learning plans, and badge programs, providing monthly measurements & reports to managers for approximately 1.5K global employees.📌Technical Support Team Educational System: Collaborated to develop the SEED (Systems Essential Education Development) program utilized by thousands of employees monthly, covering all IBM Systems products. 📌Speakers Engagement: Recruited and engaged 50+ SMEs for Technical Conferences, attending 3K+ sessions, laboratories, and demos by creating a program to recognize and motivate them. 📌Sales Team Training: Created a technical sales training program for 400+ US-based team members. The program is refreshed annually and contains presentations, video records, and scripts. 📌Augmented Reality (AR) Initiative: Deployed AR training for 200+ technicians to meet rapidly evolving needs during the COVID-19 pandemic. Program results were recognized with excellent marks.

Armonk, New York, Ny, Us

SUMMARYThis position was wonderful. I have a special feeling about what I did in the past. Education is a strategic segment of any company, especially for IBM. I was responsible (together with my team) for sharing Technical Training in our Latin America marketplace. It's a business with a big social responsibility. I am happy to contribute to knowledge and skill growth in our region, including many Training Classes, Academic Initiatives, and Technical Conferences. I managed sales, operations, finance, marketing, business controls, technical staff, instructors, delivery project managers, and other leaders, driving seamless Technical Training coordination and execution for all Latin American countries.HIGHLIGHTS📌Transformed Technical Training business from a $300K negative profit into a $300K positive profit within 12 months.📌Created comprehensive Technical Training Education Offerings for Clients, Business Partners, and IBM employees, encompassing Classroom Business, Technical Conference Business, and Academic Initiatives.📌Launched the Authorized Independent Training Provider (AITP) Program, creating a comprehensive marketplace training solution collaborating with Business Partners, generating $4M in sales within two years by selling handout materials, remote labs, and implementing anti-piracy measures to protect intellectual property rights.📌Generated $20M+ revenue within five years while achieving a 90+ Net Promoter Score (NPS) by executing a classroom education program: leveraged corporate content, specialized instructors, and strategic locations.📌Participated in selecting the new Global Training Providers (GTPs), working directly with the global team, choosing the best companies in our ecosystem, and evaluating their infrastructures, processes, and people, especially instructors.

São Paulo, Sp, Br

It was an inspiring experience. Due to an excellent product (rootNet) and great friends, I had the opportunity to meet and generate several sales leads for large Brazilian corporate accounts. This product is one best sellers in its marketplace. It's a Network Traffic Management System able to capture critical information that can help customers in any company or industry segment.

São Paulo, São Paulo, Br

I created this company with the participation of 3 partners. The project was to establish a commercial representation of IBM products. In 2002 we became one of the bigger business-oriented partners of IBM in Brazil, earning the title IBM Premier Business Partner. The projects involved great units of processing, in some platforms, large units of storage of data and its respective peripherals. The type of projects were: Consolidation of Servers, update of Technological Park, Operating Systems, Application Migration, Infrastructure Implementation for processing of ERP/CRM/SCM, Availability & Contingency Systems, and Solutions of Backup/Restore of high volumes. The Customers were normally large accounts in Brazil. I developed projects in Brazil and out of Brazil. I had the chance to develop culturally due to some business trips, training, and leisures in countries such as the United States, Mexico, Argentina, the Caribbean region, Indonesia and Australia.

Beginning of my entrepreneurial career as an independent professional. I started my own company and led the first sales businesses of products and services at IBM. I learned to have commercial initiatives and lead projects involving negotiations between IBM and its customers. During this period, I was a commercial & technical representative from IVIX, one joint venture in Brazil between IBM and the Villares company.

Blackfriars, London, Gb

The Unilever was responsible in contributing with my growth in IT technical skills & knowledge. I got experiences in all areas of an IT environment. I started as Mainframe Technical Analyst in the Lever Division, getting experiences in all areas inside of a Data Center. I worked also in Elida Gibbs Division and I led some system downsizing initiatives, generating the first migrations from IBM Mainframe to Open Systems, either in RS/6000 AIX or HP-UX platform.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Computer Science