Responsible for all front desk operations, including incoming call volumes, routing customers to the appropriate dept. anddirect customer contact. Developed staff interpersonal and communication skills via one on one meetings and daily conference. Demonstrated ability to work independently as well as part of the team to accomplish goals and exceed departmentalstandards. Daily display proficiency in CCC1, Rome Management, ERA and Mitchell systems.

Responsible for maintaining the care, custody and control of inmates housed in the assigned facility; conduct routinebehavior monitoring to maintain safety and security of personnel, public citizens within the facility. Conduct internal security checks, which includes dormitories and work spaces. Individually responsible for makingrounds at specified intervals; conducting headcounts and supervising the distribution of inmate meals and observingthe feeding process. Supervise and direct the activities of inmate crews working on a variety of maintenance operations including farmingand construction, which may include transporting inmates to and from sites; rendering emergency 1staide; inspectingwork sites and crew trucks, cleanliness and safety. Recording of vital records including logs of man-hours, materials and equipment used, disciplinary reports and officelogs.

Served as the 1stpoint of contact for customers requiring emergency medical assistance with inpatient and/ortransport cases while traveling overseas, many of which involved crisis situations. Provided information on products and services while gathering information on customer's specific needs, includingthe preparation of the letters of guarantee of insurance coverage to providers (hospital and/or physicians) ensuringaccuracy of financial commitment (includes high dollar claims in excess of $250K). Navigated through complex legal, financial, medical, security, geographic, and resourced obstacles to ensurecustomers' solutions were delivered smoothly while directing internal and external specialists. Responsible for consultations with medical staff for appropriate care; coordinated coverage with customer; arrangedfor care with provider; provided assistance with medical bill processing as appropriate to their specific plan. Handled extremely delicate situations where customer's health is at risk, and needs may not be covered by insurancebenefits, while successfully following through on outstanding cases, ensuring timely, appropriate and total service;owning each case until resolved.

For Emergency Disaster Support Only

Responsible for managing the front office while successfully leading a team of 3 Estimators. Scheduled appointments, contacted Insurance companies for verification of vehicle insurance and payment collectionwhile reviewing and updating insurance information.

Responsible for loan approval within specified limits, and partnered with leadership/underwriting to obtain approval forloan applications outside of those limits. Used systems to compute payment schedules, initiated face to face contact to educate customers on the differenttypes of loans and credit options that are available, as well as the terms of those services. Obtained and compiled copies of loan applicants' credit histories, corporate financial statements,and other financial information while reviewing and updating credit/loan files Worked with clients to identify their financial goals while staying abreast of new types of loans andother financial services and products in order to better meet their needs while handling customercomplaints and took appropriate actions to resolve them. Arranged for maintenance and liquidation of delinquent properties

Customer Service / Call Center, Internet Support Primarily responsible for assisting customers with navigation issues on the Dominion web sitethough via Intranet. Assisted with enrollments on various network plans, initiating payment arrangements, electronicbilling, maintenance of customer records and trouble work request calls/ service interruptioninquiries Coached and developed team members through timely and constructive feedback, and dailyperformance audits.

Responsible for Customer Service check-in, greeting arriving flights, preparation of cabin fordeparture, as well as assisting customers with special needs. Fostered a culture of positive attitude while assisting customers with any issues that may havearisen. Administrative duties included banking transactions, ensuring associates adhered to dailyscheduling; proofing payroll before release to the corporate office/Bookkeeping. Answered multi-phone lines while multi-tasking, focusing on providing the best experience forcustomers and associates at all times.