Ping Chih Chen Email & Phone Number

Process Automation in Credit Card Granting • Collaborated with the product manager to develop an innovative model that balances KPIs, risk and revenue.• Improved the classification model performance AUC by 35%, reduced risk loss by 25%.• Through A/B testing, increased the number of high-margin customers by 8%.Debt Collection Process Automation• Led an innovative project of interdisciplinary collaboration.• Designed a resource reallocation strategy, achieved a substantial cost reduction of 21%.Customer Optimization• Built classification and cluster model for business strategy, increased 55% in conversion rate.Data Pipeline• Led a team of 10+ engineers from cross-functional teams, to streamlined ETL data pipeline for 7 business processes, and speeding up runtime by 68%.

• Developed statistical ad-hoc and provided key insights and action plans to balance business and ensure risk control.• Strengthened skills in understanding the business model, customer behavior, data storytelling, and project management.