Ping Minamoto Email & Phone Number

Texas, United States

United States

United States

Dallas-Fort Worth Metroplex

Specialized in Microsoft Networking components and technologies debugging. One of the a few Networking Escalation Engineers in the world. My job includes but not limited to below: • Referring to Windows source code in order to understand undocumented Windows product behavior, sometimes adding my own code instrumentation in need of debugging blackbox component. • Perform deep data analyzing & debugging in order to help front line support engineer to resolve complicate or critical customer issues. • Delivering training, mentoring engineers for their success, including delivering sessions at Microsoft TechReady event. • Building tools to help support group productivity.Creating documents, filing bugs and feedback to product teams to improve products quality.

Dallas-Fort Worth Metroplex

Handle escalated support case from other support engineers. Using various debugging tools and data, such as Windbg, iDNA trace or TTT (Time Travel Trace), ETL trace, SysInternal, Network packets, Windows Performance tool, etc. Referring to product source code to narrow down root cause, and provide solution for customer with efficiency. File bug with product team with clear RCA and code fix proposal. Suggest design change to reduce support effort. For extremely high priority customer issues, also get on the call to represent Microsoft engineering team to explain product behavior,

Tokyo, Japan

Support Microsoft .NET web application developers, then moved to IE browser support for 2 years. Has wide and deep knowledge from web client / web browser, network protocols, server side web application code and debugging, web server maintenance, etc. Specialized in .NET Framework develop (ASP.NET, Web Services, Remoting, etc.), Server management and performance tuning with IIS, Client side web app, JavaScript, web browser debug, Network trace analysis, Domain & GPO management. - Maintain high quality of customer communication. Propose development advise based on customer business needs.- Troubleshoot and debug large scale customer enterprise web projects.- Solve problems that require immediate elimination, such as server down, service hang / crash, poor performance.- Provide code samples

Tokyo, Japan

Full Stack Web Application Developer. As programmer at first 2 years and in as tech lead in the 3rd years, using .NET Framework (C#, VB.NET), JavaScript, Visual Studio, Java, Eclipse, SQL Server throughout several mid-size web projects.