Ping Chang Chen Email & Phone Number

• Create a detailed and actionable plan for Vietnam and Indonesia markets, covering market research, product adaptation, marketing, sales, customer acquisition, and financial performance
• Establish physical presence and early operations in Vietnam and Indonesia markets, and build relationships and partnerships with local industry players
• Successfully pivot products to meet the unique needs and preferences of Vietnam and Indonesia markets
• Oversee local hiring and… Show more
• Oversee local hiring and onboarding to build strong teams in Vietnam and Indonesia markets
• Collaborate with sales to create sales enablement materials such as case studies, presentations, and demos Show less

Taipei City, Taiwan

• Conduct market research and analysis to identify customer pain points, market trends, and competitive landscape, resulting in a 15% increase in customer satisfaction scores.
• Develop data-driven product roadmap and strategy based on customer feedback and market insights, resulting in a 20% increase in product revenue within the first year.
• Manage end-to-end product lifecycle, including product development, launch, and post-launch activities, such as customer support… Show more
• Manage end-to-end product lifecycle, including product development, launch, and post-launch activities, such as customer support, training, and product updates, resulting in a 10% reduction in product launch cycle time.
• Collaborate cross-functionally with engineering, design, sales, and marketing teams to guide products from conception to launch, resulting in a 30% increase in product adoption rates.
• Implement Agile project management methodologies, resulting in a 25% increase in project efficiency and a 15% reduction in project costs.

• Traveled extensively through 14 different countries in Latin America, including Mexico, Cuba, Peru, Bolivia, Chile, Argentina, and Brazil, gaining valuable experience in navigating diverse cultures and languages
• Developed strong problem-solving and communication skills, resolving various challenges and conflicts encountered while traveling
• Developed budgeting, planning, researching, and decision-making abilities to effectively manage travel logistics and make informed… Show more
• Developed budgeting, planning, researching, and decision-making abilities to effectively manage travel logistics and make informed choices on the road Show less

Dallas/Fort Worth Area

• Supported the revenue management department by analyzing rate plans
• Analyzed the major functions performed by teams and implemented corrective action through documentation, training, automation, redesign, and feedback to stakeholders

Dallas/Fort Worth Area

• Conducted ad-hoc and periodic analysis to identify insights and trends, and presented recommendations to management for informed decision-making
• Integrated data sources and created dashboards, graphs, and visualizations to track KPIs and maximize ROI
• Built analytical models that utilized both financial and non-financial data to forecast operating results, enabling proactive decision-making
• Collaborated with Director of Revenue Cycle to analyze physician compensation… Show more
• Collaborated with Director of Revenue Cycle to analyze physician compensation and create monthly invoice, ensuring timely and accurate payments
• Worked with VP of Operations to provide decision support and help determine business strategies by leveraging data insights

Tucson, Arizona Area

• Created a driver information database and integrated data from multiple sources into MS SQL Server
• Developed complex SQL queries to manipulate data and to produce reports
• Analyzed data to find correlation between driving behavior and traffic incidents, and provided insurance companies with data-informed insights on accident time, location, and repair cost distributions

Greater San Diego Area

• Analyzed and evaluated Artificial Intelligence tools in relation to Cyber Security
• Provided test implementation of the Artificial Intelligence tool using Qualcomm’s user log data
• Developed metrics to help Qualcomm make data-informed business decisions

Tucson, Arizona Area

• Gathered and analyzed requirements and translated needs to project teams
• Created a volunteer information database, reducing manual work and freeing up manpower for organization
• Wrote SQL queries to test database functions and user-friendliness

Taiwan

• Created a database to track replacement parts inventory, and used historical data to predict monthly procurement needs, improving stocking and storage space efficiency
• Created inventory tracking checklists and analyzed usage and trends to identify cost saving opportunities

Taoyuan County, Taiwan

• Verified information in the electronic documentation system was up-to-date and accurate
• Used internal accounting system to track accounts receivable and accounts payable

Taipei City, Taiwan

• Supported SAP ERP system implementation.
• Consolidated business requirements from various departments and translated them into technical inputs
• Provided SAP ERP trainings, including system introduction and operational instructions, to clients

Taoyuan County, Taiwan

• Lectured beginners an overview of SAP ERP

Master'S Degree, Management Information Systems, General, 3.46/4.0

Certificate, International Marketing

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General, 3.41/4.0

Activities and Societies: 1) MIS Forum 2) NCU ERP Student Organization 3. NCU EMBA Mentor Program