Ping Chang Chen Email & Phone Number

• Create a detailed and actionable plan for Vietnam and Indonesia markets, covering market research, product adaptation, marketing, sales, customer acquisition, and financial performance• Establish physical presence and early operations in Vietnam and Indonesia markets, and build relationships and partnerships with local industry players• Successfully pivot products to meet the unique needs and preferences of Vietnam and Indonesia markets• Oversee local hiring and… Show more • Create a detailed and actionable plan for Vietnam and Indonesia markets, covering market research, product adaptation, marketing, sales, customer acquisition, and financial performance• Establish physical presence and early operations in Vietnam and Indonesia markets, and build relationships and partnerships with local industry players• Successfully pivot products to meet the unique needs and preferences of Vietnam and Indonesia markets• Oversee local hiring and onboarding to build strong teams in Vietnam and Indonesia markets• Collaborate with sales to create sales enablement materials such as case studies, presentations, and demos Show less

Taipei City, Taiwan

• Conduct market research and analysis to identify customer pain points, market trends, and competitive landscape, resulting in a 15% increase in customer satisfaction scores.• Develop data-driven product roadmap and strategy based on customer feedback and market insights, resulting in a 20% increase in product revenue within the first year.• Manage end-to-end product lifecycle, including product development, launch, and post-launch activities, such as customer support… Show more • Conduct market research and analysis to identify customer pain points, market trends, and competitive landscape, resulting in a 15% increase in customer satisfaction scores.• Develop data-driven product roadmap and strategy based on customer feedback and market insights, resulting in a 20% increase in product revenue within the first year.• Manage end-to-end product lifecycle, including product development, launch, and post-launch activities, such as customer support, training, and product updates, resulting in a 10% reduction in product launch cycle time.• Collaborate cross-functionally with engineering, design, sales, and marketing teams to guide products from conception to launch, resulting in a 30% increase in product adoption rates.• Implement Agile project management methodologies, resulting in a 25% increase in project efficiency and a 15% reduction in project costs.• Develop and maintain comprehensive project plans, budgets, schedules, and resource allocations, resulting in a 100% on-time project delivery rate.• Conduct regular stakeholder meetings to ensure clear communication, alignment, and satisfaction, resulting in a 95% stakeholder satisfaction rate.• Monitor project risks, issues, and changes, and develop mitigation plans to minimize project impact, resulting in a 50% reduction in project risks.• Implement process improvements, resulting in a 10% increase in team productivity by identifying and eliminating process bottlenecks, optimizing workflows, and implementing best practices.• Successfully completed all projects on schedule, with no delays or missed deadlines, by implementing project management tools, improving team communication, and conducting regular status meetings, resulting in a 100% project success rate. Show less

• Traveled extensively through 14 different countries in Latin America, including Mexico, Cuba, Peru, Bolivia, Chile, Argentina, and Brazil, gaining valuable experience in navigating diverse cultures and languages• Developed strong problem-solving and communication skills, resolving various challenges and conflicts encountered while traveling• Developed budgeting, planning, researching, and decision-making abilities to effectively manage travel logistics and make informed… Show more • Traveled extensively through 14 different countries in Latin America, including Mexico, Cuba, Peru, Bolivia, Chile, Argentina, and Brazil, gaining valuable experience in navigating diverse cultures and languages• Developed strong problem-solving and communication skills, resolving various challenges and conflicts encountered while traveling• Developed budgeting, planning, researching, and decision-making abilities to effectively manage travel logistics and make informed choices on the road Show less

Dallas/Fort Worth Area

• Supported the revenue management department by analyzing rate plans• Analyzed the major functions performed by teams and implemented corrective action through documentation, training, automation, redesign, and feedback to stakeholders

Dallas/Fort Worth Area

• Conducted ad-hoc and periodic analysis to identify insights and trends, and presented recommendations to management for informed decision-making• Integrated data sources and created dashboards, graphs, and visualizations to track KPIs and maximize ROI• Built analytical models that utilized both financial and non-financial data to forecast operating results, enabling proactive decision-making• Collaborated with Director of Revenue Cycle to analyze physician compensation… Show more • Conducted ad-hoc and periodic analysis to identify insights and trends, and presented recommendations to management for informed decision-making• Integrated data sources and created dashboards, graphs, and visualizations to track KPIs and maximize ROI• Built analytical models that utilized both financial and non-financial data to forecast operating results, enabling proactive decision-making• Collaborated with Director of Revenue Cycle to analyze physician compensation and create monthly invoice, ensuring timely and accurate payments• Worked with VP of Operations to provide decision support and help determine business strategies by leveraging data insights• Partnered with various departments to identify opportunities to increase process efficiency and automation, driving cost savings and productivity improvements Show less

Tucson, Arizona Area

• Created a driver information database and integrated data from multiple sources into MS SQL Server• Developed complex SQL queries to manipulate data and to produce reports• Analyzed data to find correlation between driving behavior and traffic incidents, and provided insurance companies with data-informed insights on accident time, location, and repair cost distributions

Greater San Diego Area

• Analyzed and evaluated Artificial Intelligence tools in relation to Cyber Security • Provided test implementation of the Artificial Intelligence tool using Qualcomm’s user log data• Developed metrics to help Qualcomm make data-informed business decisions

Tucson, Arizona Area

• Gathered and analyzed requirements and translated needs to project teams• Created a volunteer information database, reducing manual work and freeing up manpower for organization• Wrote SQL queries to test database functions and user-friendliness

Taiwan

• Created a database to track replacement parts inventory, and used historical data to predict monthly procurement needs, improving stocking and storage space efficiency • Created inventory tracking checklists and analyzed usage and trends to identify cost saving opportunities

Taoyuan County, Taiwan

• Verified information in the electronic documentation system was up-to-date and accurate• Used internal accounting system to track accounts receivable and accounts payable

Taipei City, Taiwan

• Supported SAP ERP system implementation.• Consolidated business requirements from various departments and translated them into technical inputs• Provided SAP ERP trainings, including system introduction and operational instructions, to clients

Taoyuan County, Taiwan

• Lectured beginners an overview of SAP ERP

Master'S Degree, Management Information Systems, General, 3.46/4.0

Certificate, International Marketing

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General, 3.41/4.0

Activities and Societies: 1) MIS Forum 2) NCU ERP Student Organization 3. NCU EMBA Mentor Program