Ping Chung, Mba Email & Phone Number

Manila, National Capital Region, Philippines

Leads two important teams in managing relations with customers namely:- Account Management Team – Daily onboarding of new clients, handles day-to-day account-related concerns of clients, and ensures compliance of the team to the Philippine Central Bank regulations- Customer Success Team – Dealing with customer complaints and escalations, as well as advocating for customer needs with emphasis on ease of customer experience

Manila, National Capital Region, Philippines

o Worked closely with the leadership team and regional counterparts in launching the company’s courier businesso Worked alongside the product team in researching latest technological trends and developing new solutions that meet market needso Engaged with existing foodpanda restaurant accounts and tapped new businesses to grow the verticalo Monitored and analyzed operational, logistical, and financial data of the business to ensure efficiency and profitability

Manila, National Capital Region, Philippines

o Support Group Employee of the Year 2016o Oversaw overall management, administrative and operational flow and concerns of Cebu Pacific international ports- November 2019 to June 2020: Officer-in-charge for all international ports- July to October 2019: Thailand, Malaysia, Cambodia, and United Arab Emirates- August 2014 to June 2019: Mainland China and Taiwano Monitored on-time performance, operational and safety metrics of each station handled, including budget and expenseso Conducted periodic station visits for spot check of third-party service provider compliance to policies and procedureso Liaised with airport authorities and ground handlers for schedules and updates on operational requirementso Negotiated with ground handlers for Standard Ground Handling Agreement signing and renewal for new and existing stations handled

Manila, National Capital Region, Philippines

o Oversaw administrative needs and concerns of all Cebu Pacific international destinationso Handled the collation and review of the budgeted allotted for international stations and the respective expenses

Manila, National Capital Region, Philippines

o Top 1 Junior Management Trainee (JMT) of the JG Summit JMT Program Batch 12o Took on the Administrative Supervisor role in Airport Services Department – International

Manila, National Capital Region, Philippines

o Obtained an internship position in the corporate sales department of the airlineo Assisted in handling various corporate accounts

Master Of Business Administration - Mba, Business Administration, Management And Operations, Mba With Merit

Bachelor Of Business Administration (B.B.A.)

Magna cum laude graduate, with an active participation in various school organizations and voluntary work outside of school

Education record

Honor student