Pingping Wang Email & Phone Number

California, United States

United States

• Lead process improvement projects through cross-functional collaboration across all phases of the project lifecycle including all activities necessary to conceive, qualify, plan and launch a new process. • Cultivated trusted advisor relationships across the organization including technology, finance, human resources, risk, legal, sales, marketing, and operations through demonstrated expertise and action-based leadership. • Prepared and delivered status updates and presentations to internal stakeholders and the executive leadership team. • Conducted interviews and facilitated workshops with business stakeholders to define customer needs, validate requirements and proposed changes to business processes. • Developed process improvement procedures , and monitor & reporting on process performance and adoption across the organization. • Formulated strategic objectives and appropriate key measurements for initiatives • Analyzed current process standards and metrics to provide solutions for improvements, updating and maintaining documentation on process improvements and performance. • Performed data gathering, root cause analysis, demand analysis, and performance trending in order to develop appropriate process control changes.ACCOMPLISHMENTS: • Deployed a Target Operating Model in the Employee Enablement Solutions Department successfully within 3 months. • Delivered a holistic Business Improvement Solution for HR background investigation team by analyzing a set of complex business data within 6 months, with 71% improvement of End to end lead time and 58% improvement of mismatch/invisible data. • Developed an End to End Operation Process and Performance Dashboard for Global Lean Ambassador Network Management Team within 5 months.

Los Angeles, California, United States

• Drove Kaizen projects’s progress, coached the project owners to lead the Kaizen projects, about how to analyze current process and data, identify the process/management gaps, prioritize implementation actions and implement actions, etc. • Mapped out the current business Value Stream Mappings for 6 organizations via MS Visio. • Identified waste activities and improvement opportunities via facilitating Lean VSM workshops. • Performed data collecting and analyzing, provided business process improvement proposals. • Developed the future end to end business process mappings and key performance indicator. • Documented job instruction and knowledge sharing within the team, ensured the knowledge and project status are transparent within the whole organization.

Los Angeles, California, United States

• Lead process improvement projects, including mapping as-is business processes, identifying process gaps and opportunities, implementing the to-be processes and KPI. • Lead the project to build up business process structure, facilitated workshops to identify current business operation processes, sort out current major process relationships, and documented the business processes. • Be the focal contact of a local system between business user and system developer, address business requirement, document business requirement report, conduct system testing, coordinate user acceptance testing, provide key user training, provide system post go live support. • Lead to deploy process management tools in the local branch, be the local system administrator, model the new business process view, identify current system gap, drive to solve system problems, provide training and coaching of system and process knowledge.

Beijing And Atlanta

• Process owner of Service Quality Management System, standardized service related processes, managed process documents and controlled the version changes, coordinated the ISO internal and external audit, managed the CAPA to meet the ISO quality requirements. • Coordinated with multiple functions to document end to end process, including idea to market, market to order, order to cash domains. • Lead several process improvements projects related to Call center, Supply chain, finance and contract, installation and customer service processes. • Analyzed data of workforce utilization, material cost, first time fix, onsite response time, call rate, customer complaints, etc. to identify the process improvement opportunities. • Delivered multiple Lean orientation training and facilitated Lean Workshops to whole organizations. • Expertise on lean office management, including conducting leader standard work, communication cell and coaching Kaizan projects. • Lead 2 large new system/process deployment projects, including user requirements collection, user story writing, UAT, user manual, user training, project communication and change management within a 1000+ stakeholder organization.

Dalian, Liaoning, China

• Lead Customer Operations region projects - manage project scope & timelines with country Customer Operations team and business stakeholders , collaborate with countries to ensure smooth transition to new systems & processes, assess business impacts, work towards process standardization and improvement initiatives. • Developed a Scaleable Resource model and operationalise region resource - determine correct process split/operating model for the global business team, determine correct low cost location/s, size resource impact, and train and conduct induction for new hires, manage the transition between country team and global business center team. • Analysed process efficiency and identify risk, initiate 6-sigma green belt projects to improve productivity. • Monitored operational data, ensure team performance can meet SOW & SLA, address issues and provide solution. • Managed process documents regulatory according to regulatory requirement.