Pinhsi (Ann) Chen Email & Phone Number

Taiwan

Responsible for the entire customer fulfillment experience beginning with quotation, customer order entry through delivery.Customer Interface : Represent the primary interface between customers, Sales and factories.Order Management : Customer master, quote, PO, delivery, shipment, payment, RMA, SCM, POS/Inventory etc.Logistics : Ensure smooth physical transportation and documentation flowForecast Management with customer/sales/OperationVarious type of doc and process such as… Show more Responsible for the entire customer fulfillment experience beginning with quotation, customer order entry through delivery.Customer Interface : Represent the primary interface between customers, Sales and factories.Order Management : Customer master, quote, PO, delivery, shipment, payment, RMA, SCM, POS/Inventory etc.Logistics : Ensure smooth physical transportation and documentation flowForecast Management with customer/sales/OperationVarious type of doc and process such as EOL, PCN, free sampleProcess improvement for transferred business (Japan Region) Show less

Taiwan

• Working with customer (OEM/ODM/EMS/Distributors) and internal counter parties such as Account Sales, Regional Sales management, Product Lines, Material Management team in order to achieve sales objectives. • Responsible for all aspects of customer satisfaction on order fulfillment, consignment material management and trouble-shooting related to Price/Logistic/Schedule/Quality(RMA)/Material specification; Correspondence to daily inquires and overall Service management.• Manage order… Show more • Working with customer (OEM/ODM/EMS/Distributors) and internal counter parties such as Account Sales, Regional Sales management, Product Lines, Material Management team in order to achieve sales objectives. • Responsible for all aspects of customer satisfaction on order fulfillment, consignment material management and trouble-shooting related to Price/Logistic/Schedule/Quality(RMA)/Material specification; Correspondence to daily inquires and overall Service management.• Manage order process in SAP via EDI/Web portal/Manual entry • Analyze and review distributors’ POS and inventory status to ensure well preparation to manage customer demand. Regularly monitor order/shipment/forecast to ensure customer demand fulfillment • Handle Customer Corrective Action Request(quality/logistic related) and follow up with QA/Logistic department to provide timely response/Corrective Report(8D) • Main coordinator for annual migration project, to ensure system-wise, ownership and responsibilities are clearly defined; support the team to transfer business and go-live on time.• Main contact for Bourns Japan branches and the trainer of Japanese inside sales. Show less

Taiwan

Page Group is one of the world’s best-known and most respected recruitment consultancies. First Established in the UK in 1976, currently operates through 155 offices in 35 countries. We provides recruitment service and job opportunities in local, regional and global level. I focus on recruiting for Supply Chain and Procurement sector, provide advice or guidance to individuals looking to take next step in their professional career or companies looking to source Supply Chain and… Show more Page Group is one of the world’s best-known and most respected recruitment consultancies. First Established in the UK in 1976, currently operates through 155 offices in 35 countries. We provides recruitment service and job opportunities in local, regional and global level. I focus on recruiting for Supply Chain and Procurement sector, provide advice or guidance to individuals looking to take next step in their professional career or companies looking to source Supply Chain and Procurement talents. Show less

Taipei City, Taiwan

• Supply Chain Management and Strategy Material Management, daily coordination and communication with suppliers, customers and headquarters to determine the allocation of materials and key parts, Managed RMA and EOL issues• Main contact window for Toshiba Egypt and Poland inhouse factories, involved in production management, inventory control and raw materials management • Managed Cost Analysis: Evaluating and analyzing cost structure, price negotiation with suppliers and R&D… Show more • Supply Chain Management and Strategy Material Management, daily coordination and communication with suppliers, customers and headquarters to determine the allocation of materials and key parts, Managed RMA and EOL issues• Main contact window for Toshiba Egypt and Poland inhouse factories, involved in production management, inventory control and raw materials management • Managed Cost Analysis: Evaluating and analyzing cost structure, price negotiation with suppliers and R&D department; helping headquarters meet margins and sales targets• Managed order fulfillment and logistic/shipping, delivery management• Sourcing: Coordinate with HQ R&D department to source new materials and vendor evaluation • Achievement: Expat to Japan to transfer business/project from HQ to Taiwan branch===========================================================================1.供給連鎖管理、戦略部材管理と工場管理（ポーランド／エギブド）2.原価分析3.部材ソーシング4.業務移管チーム（日本本社に短期駐在）5.ＲＭＡとＥＯＬ管理 Show less

Tokyo, Japan

Assisted in the preparation of lecture materials and research

Idp, Marketing

Activities and Societies: Winner of Global Business and Marketing Strategies Competition Studying Marketing Strategy, Social Media.

Certificate, Japanese Language And Literature

Studying Japanese Language Programs, Introduction to Linguistics, Principle of Management, Introduction to Accounting

Master Of Science (Msc), Finance And Investment

Activities and Societies: Secretary in Durham Taiwanese Student Association Advanced Financial Theory, Behavioral Finance, Econometrics.

Bachelor'S Degree, Business Mathematics

Activities and Societies: PR officer of Business Mathematics Student Association Calculus, Discrete Mathematics, Mathematics of Compound.