Pinja Suonpää
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Pinja Suonpää Email & Phone Number

Head of CX at Asuntosäätiö
Location: Espoo, Uusimaa, Finland 6 work roles 4 schools
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Current company
Asuntosäätiö
Role
Head of CX
Location
Espoo, Uusimaa, Finland
Company size
129 employees

Who is Pinja Suonpää? Overview

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Quick answer

Pinja Suonpää is listed as Head of CX at Asuntosäätiö, a company with 129 employees, based in Espoo, Uusimaa, Finland. AeroLeads shows a matched LinkedIn profile for Pinja Suonpää.

Pinja Suonpää previously worked as Head of Customer Management at Asuntosäätiö and Lead Customer Experience Specialist at Suomen Vahinkovakuutus Oy (Finnish P&C Insurance Ltd). Pinja Suonpää holds Master Of Arts - Ma, Service Design, Excellent from University Of Lapland.

Company email context

Email format at Asuntosäätiö

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Asuntosäätiö

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Profile bio

About Pinja Suonpää

I am a person who has the ability to lead projects, people and work enviroments towards their very best with my positive and enthusiastic personality. I'm able to bring people together for co-creation to work together for a better resolution.With my emphatic and human-centric approach I lead team members' growth. As a leader I see myself in a position of customer service agent, I'll be present when ever needed.With my experience I lead projects to meet strategic and business goals, I know how to select the most suitable method for each case. I truly enjoy co-creation processes, facilitating workshops and combine data to holistic understanding of customer experience – aiming to produce customer centric products and services with the deep understanding of business development.I drive business growth with customer insights, co-creation, ideation, facilitation and designing. I also measure and present results to organization. I have gained experience from different fields and I am happy that I am able to combine my knowledge from customer experience, digital services, strategic leadership and service design.In my work, I have had many opportunities to give speeches and presentations to audiences of all size. Besides that, I'm really greatful that I have had the possibility to organize various events, for example international seminars and kick-off events. With my last two master degrees from Service Design and Customer Experience I am higly educated to manage different challenges and make things happen. I also have a great commitment towards my work.

Listed skills include Project Management, Customer Service, Service Design, Customer Driven Innovation, and 10 others.

Current workplace

Pinja Suonpää's current company

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Asuntosäätiö
Asuntosäätiö
Head of CX
Espoo, FI
Website
asuntosaatio.fi
Employees
129
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Company profile
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6 roles

Pinja Suonpää work experience

A career timeline built from the work history available for this profile.

Head Of Customer Management

Current
Asuntosäätiö

Espoo, Southern Finland, Finland

My responsibilities:- Product Owner for Salesforce CRM platform and for customer e-service 'Kotikulma'- Design services, processes and digital services- Fasilitate workshops of different sizes- Take care on co-operation and involving people from different part of the organization- Organize events and seminars- Keep speeches and presentations- Gather.

Mar 2021 - Present

Lead Customer Experience Specialist

Suomen Vahinkovakuutus Oy (Finnish P&C Insurance Ltd)

Espoo, Finland

Customer understanding and customer experience were the main focus in my work.I was in charge of:- Product Owner for Hubspot marketing and CRM platform- Creating customer understanding through customer research; quantitative (i.e., satisfaction, likelihood to recommend) and qualitative (i.e., workshops, interviews)- B2B and B2C customer experience- Project.

May 2018 - Mar 2021

Brand Manager

Mia Höytö Cosmetics

- Collecting and analyzing data to understand market trends, competitor activities and the behavior of a brand’s target audience were the key duties. This included overseeing consumer research, tracking the success of initiatives and keeping a keen eye on developments within the market.- I was described as an innovative Brand Manager with incorporating.

Dec 2016 - May 2018

Service & Communications Designer

Public Sector

Finland

My responsibilities were:- Develope customer and internal services and communication by using Service Design methods- Develope and implement internal communications strategy- Analyze situations, objectives audiences and strategies to identify appropriate communicatons media (ie. Newsletters, e-mails, intranet, videos) to provide information to employees

Dec 2014 - Feb 2018

Crew Operations

Sas (Scandinavian Airlines)

Sweden / Finland

My responsibilities included wide range of office procedures including administration, service developing, customer service, scheduling, event planning and different projects (such as developing digital and personal services). I had the opportunity to take courses on Service Design in Stockholm and start my professional journey with Design Thinking.->.

Feb 2006 - Dec 2014
Team & coworkers

Colleagues at Asuntosäätiö

Other employees you can reach at asuntosaatio.fi. View company contacts for 129 employees →

JF Jutta Friman Jutta Friman Colleague at AsuntosäätiöHelsinki, Uusimaa, Finland, Finland View → JH Jukka Hjelt Jukka Hjelt Colleague at AsuntosäätiöHelsinki, Uusimaa, Finland, Finland View → MP Merja Päivike Merja Päivike Colleague at AsuntosäätiöHelsinki, Uusimaa, Finland, Finland View → AJ Aurora Jokela Aurora Jokela Colleague at AsuntosäätiöHelsinki Metropolitan Area, Finland View → HT Hanna Tirkkonen Hanna Tirkkonen Colleague at AsuntosäätiöEspoo, Uusimaa, Finland, Finland View → ES Elina Sahikoski Elina Sahikoski Colleague at AsuntosäätiöHelsinki, Uusimaa, Finland, Finland View → MN Mirva Nieminen Mirva Nieminen Colleague at AsuntosäätiöHelsinki, Uusimaa, Finland, Finland View → JL Jaana Liukkonen Jaana Liukkonen Colleague at AsuntosäätiöFinland, Finland View → SH Saana Hintsanen Saana Hintsanen Colleague at AsuntosäätiöHelsinki, Uusimaa, Finland, Finland View → MP Minea Paatelma Minea Paatelma Colleague at AsuntosäätiöFinland, Finland View →
4 education records

Pinja Suonpää education

Master Of Arts - Ma, Service Design, Excellent

University Of Lapland

Link to my Pro Gradu: https://urn.fi/URN:NBN:fi-fe20231207152079

FAQ

Frequently asked questions about Pinja Suonpää

Quick answers generated from the profile data available on this page.

What company does Pinja Suonpää work for?

Pinja Suonpää works for Asuntosäätiö.

What is Pinja Suonpää's role at Asuntosäätiö?

Pinja Suonpää is listed as Head of CX at Asuntosäätiö.

Where is Pinja Suonpää based?

Pinja Suonpää is based in Espoo, Uusimaa, Finland while working with Asuntosäätiö.

What companies has Pinja Suonpää worked for?

Pinja Suonpää has worked for Asuntosäätiö, Suomen Vahinkovakuutus Oy (Finnish P&C Insurance Ltd), Mia Höytö Cosmetics, Public Sector, and Sas (Scandinavian Airlines).

Who are Pinja Suonpää's colleagues at Asuntosäätiö?

Pinja Suonpää's colleagues at Asuntosäätiö include Jutta Friman, Jukka Hjelt, Merja Päivike, Aurora Jokela, and Hanna Tirkkonen.

How can I contact Pinja Suonpää?

You can use AeroLeads to view verified contact signals for Pinja Suonpää at Asuntosäätiö, including work email, phone, and LinkedIn data when available.

What schools did Pinja Suonpää attend?

Pinja Suonpää holds Master Of Arts - Ma, Service Design, Excellent from University Of Lapland.

What skills is Pinja Suonpää known for?

Pinja Suonpää is listed with skills including Project Management, Customer Service, Service Design, Customer Driven Innovation, Design Research, Design Thinking, User Experience, and Service Innovation.

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